Customer Service Representative - Tata Steel, Wednesfield
Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.
Role:
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Customer Service Representative
Location:
Wednesfield, with on-site parking and local bus routes available.
Salary:
Starting from £23,000 per annum, depending on experience.
Contract Length:
12 months
Shift Patterns:
37 hours per week, Monday to Friday, with hybrid working on Mondays and Fridays. Office hours are 8:30 AM to 5:00 PM, with an early finish on Fridays at 2:30 PM.
Responsibilities:
* Act as the primary point of contact between Tata Steel and customers, managing daily servicing requirements.
* Process customer orders, confirm delivery plans, manage complaints, and coordinate with internal teams.
* Ensure full adherence to Tata Steel's customer satisfaction processes, including proactive customer feedback collection.
* Support customer satisfaction goals by providing timely updates and maintaining high levels of communication.
* Coordinate with Planning and Transport teams to meet delivery commitments and resolve service issues as they arise.
* Conduct customer satisfaction calls and support account managers on client visits.
Essential Requirements:
* Strong communication skills with experience in customer-facing roles.
* IT literacy and comfort with phone and email communication.
* Ability to work as part of a team in a busy environment and manage multiple accounts effectively.
* Previous experience in customer service or account management roles.
Desirable Requirements:
* Experience with order management systems (training provided).
* A proactive attitude and the ability to build positive relationships with customers and internal teams.
Benefits:
* Hybrid working opportunities.
* CV advice and editing, plus dedicated support throughout the role.
* Paid holiday, exclusive online discounts, and the chance to earn £300 for referring a friend.
* Potential for progression into permanent roles.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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