Job Title
Care Co-Ordinator
Hours
37.5hrs
Salary
£25000 pro rata
Job Description
As a Care coordinator, you will be responsible for assisting in managing and monitoring the quality delivery of our Care service for elderly and disabled individuals. Predominantly this role is office based, however there is a need for flexibility to support the running of the business and supporting with direct care in the community.
Duties of the job include:
1. Carry out needs assessments as required and draw up individual care plans.
2. Make all necessary arrangements for starting a service.
3. Supervise care workers and teams in carrying out their work, providing advice and guidance as needed, including demonstrating procedures, coaching and mentoring.
4. Be available to care workers seeking advice and guidance on issues arising.
5. Provide direct care in planned and emergency situations.
6. Carry out spot checks of care delivery and report findings to the service management.
7. Visit service users to get their views on the service being provided and to act on any issues arising, reviewing packages of care.
8. Carry out preliminary investigations of concerns, including safeguarding issues, and complaints that arise in the course of service delivery and report their findings to line manager.
9. Assist with staff competency assessments and training as required, and in the cases of new staff, assess their fitness to work alone by shadowing new staff.
10. Organize care reviews and be responsible for implementing any changes to care plans.
11. Liaise with other professionals involved in a person’s care.
12. Participate with the on-call duties on a minimum 1 in 4, this will be paid additionally to your salary.
13. Work closely with the service’s management team to help it with its quality improvement and business planning strategies.
14. Engage in their own continuing professional development through relevant training, including specialist training, and qualifications.
15. Act as an ambassador for the care service, particularly in its dealings with other professionals and agencies involved in a person’s care.
Key Skills:
1. Good mind-set.
2. Strong social care experience.
3. Be a great team player with good communication skills.
4. Experienced in Rota planning using staff roster software.
5. We will consider candidates who are looking to progress their career or have coordinated in other sectors.
6. Enjoy working as part of a team.
7. Be able to provide excellent customer service.
8. Be able to Schedule Care Workers and able to put together rotas.
9. Be able to monitor care packages and care plans.
10. Knowledge and experience of CIW standards and CIW Compliance.
11. Knowledge of management systems and care coordination.
GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES
The post-holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal.
1. Treat others as you would like to be treated.
2. Listen to and support others and make time to do so.
3. Seek, acknowledge and value others’ experiences and contributions.
4. Acknowledge others’ beliefs.
5. Be courteous and considerate to all.
6. Treat others fairly and equally.
7. Be honest and trustworthy and act with integrity.
8. Encourage others to treat all staff with respect.
9. Challenge the behaviour of staff who do not show respect to others.
CONFIDENTIALITY & DATA PROTECTION
The post-holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times.
HEALTH AND SAFETY
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times.
MANAGING STRESS
The company has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress.
HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)
All staff have a responsibility to act and follow all instructions to protect patients, staff and others from HCAIs.
EQUALITY & DIVERSITY
The company has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times.
FLEXIBILITY
This job description is intended to provide a broad outline of the main responsibilities only. The post-holder is required to be flexible in developing their role in agreement with their designated manager.
EXPERIENCE REQUIREMENT
Minimum 1 years experience in a healthcare role. The care Coordinator needs to have experience in working within a similar position - ideally dealing with elderly and vulnerable people.
Social Care Wales registration.
QCF level 2 in health and social care.
DESIRABLE QUALIFICATION:
1. NVQ / QCF Level 3.
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