Housing and Support Officer Location: Uxbridge, London (YMCA locations) Job Type: Full time - 40 hours per week on a shift rota including weekend Join our clients dedicated team a leading provider of supported housing. We are seeking a Housing and Support Officer to provide essential housing management and support services to our residents, ensuring they receive the highest quality of care and support. Day-to-Day Responsibilities: Provide housing management and related support to a caseload of residents. Monitor all rent accounts to ensure timely payments, taking early intervention actions to minimise rent arrears. Work collaboratively with Facilities, Property Management, and other community operations teams to deliver optimal services. Conduct Outcome Star assessments and create action plans tailored to residents' needs. Support residents in engaging with Progression activities and moving on to high-quality and affordable accommodation. Ensure compliance with Tenancy and License conditions and address any anti-social behaviour. Maintain accurate records in the Inform data management system. Required Skills & Qualifications: Experience in face-to-face support roles within supported housing, social work, or similar fields. Proven ability to manage relationships and encourage client participation. Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate effectively. Good organisational skills and proficiency in IT. Ability to work flexible hours, including evenings and weekends. Graduate-level education; a Housing Diploma or related qualification is desirable. Benefits: 25 days annual leave plus public holidays (pro-rata for part-time). Free use of health and fitness facilities and staff discounts in restaurants. Auto-enrolled into the workplace pension scheme with options for Salary Exchange contributions. Opportunities for professional development and training. This role is subject to satisfactory references, medical clearance, a Disclosure & Barring Service check, and verification of your eligibility to work in the UK.