UX Research Lead - Welwyn Garden City
Job Title: UX Research Lead
Location: Welwyn Garden City
Contract Type: Permanent
Working Pattern: Full Time
Are you a passionate UX Researcher ready to lead transformative research initiatives in the retail industry? Join our dynamic team as a UX Research Lead, where you will play a pivotal role in shaping the user experience for our colleagues in-store.
Key Responsibilities:
1. Lead high-priority UX research initiatives, focusing on foundational research for our in-store colleagues to enhance their work experience.
2. Collaborate closely with business stakeholders to capture needs while championing the voice of the customer.
3. Facilitate briefing and visionary workshops with senior stakeholders to align on strategic research directions.
4. Ensure quality and timelines in research execution, mentoring colleagues throughout the process.
5. Manage agency relationships for key projects while building internal capabilities for a customer-centric culture.
6. Partner with Product and UX Design teams to integrate research insights into product strategy and design processes.
7. Develop relationships across the organisation to gather existing data and inform product opportunities.
8. Advocate for UX Research by promoting its importance in stakeholder meetings and broader organisational discussions.
9. Support the Head of UX Design & Research in identifying and prioritising research needs, fostering best practices.
What We're Looking For:
1. Proven track record in leading research initiatives, especially in complex physical environments like retail stores.
2. Background in research, psychology, behavioural science, anthropology, or a related field.
3. Strong understanding of research methodologies and UX frameworks.
4. Demonstrated success in using research results to impact product strategy and development.
5. Excellent project management and team leadership skills.
6. Ability to mentor and inspire a team to embrace UX research practices.
7. Strong stakeholder engagement skills, with a knack for building relationships and advocating for the customer.
Why Join Us?
1. Be part of an innovative team that thrives on collaboration and creativity.
2. Make a tangible impact on the work experience of our in-store colleagues.
3. Conveniently located just a 19-minute walk from Welwyn Garden City train station.
4. Enjoy a vibrant work culture that values your ideas and contributions.
If you're excited about the opportunity to lead UX research in a thriving retail environment and help us create exceptional experiences for our colleagues, we want to hear from you! Apply today and become a key player in advocating for our customers while driving strategic product development. Your expertise in UX research could be the game-changer we need!
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