Ellis Mason are recruiting for a long-standing business in Royston, in their recruitment of a SALES SUPPORT ADMINISTRATOR.
This is a relatively junior role within the business and therefore would suit someone still new to their career. If new to working, the lower end of the salary will be more relevant; however, with some relevant experience, the latter end of the salary offering will be discussed.
The SALES SUPPORT ADMINISTRATOR will work alongside the sales team in supporting customers once onboard.
THE SALARY & BENEFITS
* £26,000-£29,000 per annum
* 25 days (plus bank holidays)
* Hybrid (1 day a week from home, usually a Friday)
* Town centre location, parking on-site and also close to the train station
THE JOB
The main duties included within the role of the SALES SUPPORT ADMINISTRATOR are:
* Supporting the businesses customers with any enquiries or orders that they have
* Being the first port of call for incoming calls
* Learning the company products in order to assist customers more effectively
* Taking order requirements and providing quotations after working out the cost of their personalised requirements
* Sales orders may be detailed and complex; accuracy is required at all times
* Discussing customer requirements with the internal sales team to calculate costs based on the quantity of the order
* Keeping customers informed of delivery changes, etc.
* Regularly calling customers to see how they are getting on with their orders once delivered
* Building relationships with suppliers, contacting them for quotes/estimates
* Maintaining an online library of products
* Saving all digital files in the correct format and in the correct place online
* Assisting with creating social media posts
* Providing office support such as administrative assistance to the MD
* Working with the Directors to prepare for trade shows
* Ordering company stationery, sample pack items, etc.
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