Randox Health is currently looking to recruit friendly, enthusiastic, and hardworking individuals to join our expanding Customer Support Team.
This role would suit a customer-focused individual responsible for identifying sales opportunities and ensuring client satisfaction. This individual will play a vital role in promoting Randox Health services and enhancing client relationships. If you are passionate about both sales and customer service, this role might be a perfect fit for you. We are particularly keen to hear from candidates with previous sales, customer service or contact centre experience and/or candidates that have an ambition and desire to progress within an expanding business.
The Role:
• Respond to customer enquiries promptly via phone, email, or live-chat.• Troubleshoot customer issues related to orders, account status and relevant concerns.• Deliver exceptional customer service by addressing queries effectively.• Provide essential support for clients whilst identifying potential sales opportunities.• Assisting with sales by providing information about new and existing products.• Processing payments • Analyse customer queries and trends• Performing assigned administrative duties.• Collaborating with other team members and internal departments.
The Successful Applicant:
Essential:
• Excellent communication skills, both verbal and written.• Good spoken and written English.• ...