Are you ready to take the next step in your career with a vibrant and dynamic organisation in the Manufacturing & Production industry?
We are seeking a dedicated Trade Counter Assistant to join our fantastic team in Newcastle-under-Lyme! In this role, you will be at the heart of operations, delivering exceptional customer service while supporting our warehouse activities.
Role Overview:
As a Trade Counter Assistant you will report directly to the Site Supervisor and play a pivotal role in ensuring our customers receive the best possible service. You will handle various responsibilities, from face-to-face interactions to administrative tasks, all while maintaining our high standards.
Key Responsibilities:
* Maintain excellent customer service levels both internally and externally.
* Support warehouse operations, including picking and packing products.
* Handle sales, refunds, credits, and account compliance efficiently.
* Answer telephone calls and respond to customer inquiries with professionalism.
* Conduct sales calls and upsell products where possible.
* Collaborate with the Warehouse team leader to maintain stock accuracy.
What We're Looking For:
The ideal candidate will possess:
* Excellent administration skills and a keen eye for detail.
* The ability to thrive under pressure and meet deadlines.
* Proficiency in MS Office.
* A strong customer focus, adept at handling queries and complaints diplomatically.
* Reliability and commitment to delivering high-quality work.
* Confidence to communicate effectively with people at all levels, both face-to-face and over the phone.
Why apply for this role?
* Be part of a lively and enthusiastic team that values growth and development.
* Enjoy a permanent contract with opportunities for career advancement.
* Engage in a role that combines customer service and administration in a fast-paced environment.
If you are committed, reliable, and ready to make a difference, we want to hear from you! Apply today to take the first step towards an exciting career.
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