Your profile Job Type: Permanent Salary Circa: £26,000 - £28,000 per annum (Dependant on Experience) Hours: 37.5 hours per week Core Business Hours: (10am until 4pm) Location: Homebased ( Expected to attend any of our BSC Locations at least three days a month) We are looking for a detail-oriented and customer-focused Client Success Onboarding Specialist to join our team. The Client Onboarding Specialist’s responsibilities include collecting necessary documentation, inputting client information into our database, assisting clients with initial onboarding and providing new clients with training on how to sell our products effectively. Our ideal candidate has excellent interpersonal skills, a knack for problem-solving, and the ability to multitask in a fast-paced environment. Familiarity with CRM software and customer onboarding processes will be advantageous. This role will require the ability to be flexible with your schedule as our clients are based all over the world Team Member Benefits: Annual Leave: 25 days Annual Leave plus 8 bank holidays Wellbeing: Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders. Wellbeing day provided. Culture: Friendly and supportive multicultural working environment Career Development: Comprehensive internal training and development opportunities Enhanced Leave and Support: Enhanced Bereavement Leave, Enhanced Sick Pay, Pet Bereavement Leave, Miscarriage Leave and Pay Recognition and Rewards: Regular recognition of achievements through our monthly BSC team awards Pension Scheme Join BSC Education in making a lasting difference where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools. Job Description Overview : The Client Success Onboarding Specialist will work as part of the wider Commercial and Client Success Team to ensure the agent onboarding process runs smoothly. The postholder will be the initial point of contact with our partner Agents, with a key focus on setting new partners up, delivering product training and ensuring new partners have everything they need to begin their journey with BSC. The post holder will also provide other administrative support to the Regional Account Directors as required. 1. Duties & Responsibilities Create and maintain a welcoming and positive onboarding experience that encourages long-term client success and retention Responsible for ensuring that new partner agent contracts are set up quickly, accurately and in line with the approved BSC policies Maintain up-to-date knowledge on all BSC products to provide accurate information to new partners Document all client interaction and onboarding activities for future reference Address any questions or issues promptly and professionally Maintain regular communication with new clients to ensure a smooth transition over the first 3-months Liaise with the Head of Partnership Marketing to ensure all marketing content provided is current and relevant Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times Ensure all new clients are efficiently handed over to the Regional Account teams after the onboarding period 2. Internal & External Communications Provide support to all teams across BSC as required, keeping the teams regularly updated on pertinent information Maintain an in-depth product knowledge of BSC’s portfolio of products in order to best understand how the role supports the needs of the Commercial, Finance and Operational Teams Support the Sales team with ensuring regular Product Knowledge training sessions by coordinating with the Group Academic Director Share success stories that relate to BSC partners across the BSC group via Engage or email as appropriate Provide content to the monthly newsletter as required Desired Experience/Skills: Customer Service skills Minimum of 2 years prior experience within a Sales environment Knowledge of customer onboarding processes Previous experience in a multi stream business preferred Excellent communication and interpersonal skills Proficiency in CRM software and MS Office products Strong problem-solving abilities Ability to multitask and handle pressure in a fast-paced environment Detail-oriented with a customer-service approach Process improvement experience a distinct advantage Further Information Equality, Diversity & Inclusion Statement At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check. All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below: BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences. BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it BSC VALUES: AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities. COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals. COMMUNICATE: We communicate in a timely way with clarity, respect and transparency. CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember. TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees. The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management. We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.