Customer Service/ Call centre Advisors - PART TIME
Duration: 6 months contract with potential for extension
Hours: Part time, 20 hours per week, 3 evenings + 1 weekend shift. Weekend shift will be an 8-hour shift from 7am - 11pm flexible.
Location: Cumbernauld - 100% office based including training.
Pay Rate: £12.21per hour
Start dates: April 7th of April 2025
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
Skills & Experience Required:
* Excellent customer service skills that build high levels of customer satisfaction within a call centre or customer service-related job in a service industry.
* Excellent verbal and written communication skills
* Computer navigation and operation skills
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
General Duties:
* Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
* Processes a high volume of consumer inquiries on products and services and resolves a targeted percentage of those inquiries.
* Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to...