In a Nutshell The Exclusive Collection, a leading UK based luxury hotel, spa, weddings, conferencing and leisure brand, is looking for a new people leader. The Head of People and Culture will be a strategic leader responsible for nurturing a supportive and engaging workplace, aligned to our values. This leader will also have responsibility for the people processes and compliance. You will partner with the Managing Director and Executive Team to develop and implement our People strategies to align with the company's growth objectives and foster a high-performance culture, inspiring our people to deliver on our mission of “Creating happiness in amazing places”. It is our ambition to be the employer of choice in our industry and a champion of hospitality as a career. In line with our BCorp commitment you will be a key member of the team making Exclusive a sustainable business, commercially, environmentally and for our people. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: · Competitive salary, benefits and we pay above the Real Living Wage Employer. · 29 days holiday (increasing with length of service) · 50% Discount on food and beverage across all Exclusive properties · Really big discounts of room nights across all Exclusive properties · PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance. · Meals on duty provided for free · Recognition and rewards scheme · Access to our learning platform including great training and development programs. · Free gym access where available dedicated classes. · B Corp accredited and commitment to improving our People, Product and Planet. · Free downloads to newspapers, magazines and books · Cycle to work scheme Main Responsibilities Lots to do and lots of fun People Strategy Development : Lead the creation and execution of a companywide people and culture strategy that delivers on our promise to our people and our customers and supports our growth objectives as a business whilst delivering on our internal and external brand promise. You will proactively foster internal customer relationships from leader to employee to promote a culture of communication and engagement. Evolve our Employee Value Proposition and Employee Journey: _ To evolve our employee value proposition, differentiating us from our competitors. - Look at how we support our employees at all stages of their life with us, both in and out of work. - How we reward and develop our people. Help the team understand our business, our values, and how to be ambassadors for our brand. Talent Acquisition & Onboarding : - Oversee recruitment, onboarding, and talent development across all properties from seasonal temporary contracts to senior appointments across all skills and disciplines Learning and Development : - Lead on the delivery of world-class learning and development for our people including our development programmes such as Chefs’ Academy, Food and Beverage Academy and Leadership Academy. Creating a culture of on-the-job training to reinforce our values and “Creating Happiness” culture as well as ensuring our health and safety compliance. Internal Communications: - Lead on the development and implementation of an effective internal communications strategy that embeds our values and behaviours, updates colleagues on company-wide initiatives and engages all staff across all properties every day. Respect and Belonging: - Be an ambassador for our Respect Charter which sets out how we expect colleagues to treat each other and our customers. Coach, lead and manage our senior leaders to live the Respect Charter every day and create a culture of inclusivity, respect and belonging for all colleagues. HR Legislative Compliance and Dispute Management: - Ensure adherence to UK employment laws and regulations and coach and develop our leaders to understand the HR legal frameworks in which we operate. Advise and support on the resolution of disputes in line with our HR policies and procedures. Reward & Employee Benefits Management: - Lead our performance management, reward and recognition, compensation and employee benefits programs including supplier review, commercial and operational effectiveness. Employee Engagement: - Lead on initiatives to boost employee engagement, morale, and retention. This will include the management of our annual employee survey and regular pulse surveys. Lead on the analysis of survey data and support local managers to deliver on post survey action plans. Organisational Design and Process Improvement: - Advise and support on optimising our organisational structures to enhance operational efficiency. Identify areas for continuous improvement in HR processes, systems, and employee experience. Team Leadership and Collaboration: - Lead a team of HR Managers based at our properties, as well as our group function ensuring we collaborate with managers and team members across the organisation and contribute to Executive Leadership meetings and strategy days throughout the year. HR Operations: - Oversee all HR operations and identify opportunities for systems and process improvements and efficiencies. The Ideal Candidate Are you right for us ? A dynamic HR leader with proven track record in senior HR roles within fast-paced organisations. - Strong leadership capabilities, effective at building relationships and influencing across all stakeholders. - Deep knowledge and experience of people and culture best practices, whilst understanding the hospitality industry’s unique needs, taking the latest trends in people and culture development from both inside and outside the hospitality industry. - A strategic thinker with a proactive, resilient mindset and a passion for driving organisational change. - Exceptional communication and collaboration skills, empowering teams to thrive. - A motivational team player with the ability to spot team talent and delegate tasks effectively. - Experience of managing and resolving employee disputes in line with current HR legislative frameworks and policies. - Experience in HR system implementation and maximising ROI and efficiency from technology spend. - Stakeholder management and the ability to influence, lead and guide with confidence. - Demonstrated ability to design and implement transformative People and Culture strategies. - Experience in the hospitality, wellness, leisure, or retail sectors ideal in a multi-site environment. About The Company Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.