Working hours: Mon – Fri, 5 hours pay day.
Job Function: To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.
Reporting to: Senior Hire Controller
Liaising with: Hire Desk Team, Customers, Head Office.
The ideal candidate will be an excellent team player with good communication skills, who is comfortable talking to customers through a diverse mix of sectors about their need to hire equipment. You will need a good standard of IT skills, especially with Microsoft packages, and the ability to effectively operate and manage our in-house hire system. Previous experience in the hire sector is preferred.
Responsibilities:
* Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
* Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
* Supporting the business with periodic reports.
* On a day-to-day basis, working with the Hire Desk supporting them with all back-office functions.
* Building great working relationships and product knowledge to translate your customers’ requirements.
* Being an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed so they feel truly valued.
* Following the company’s Employee handbook policies and procedures.
* Any other duties requested by your Manager.
Requirements:
* 2+ years of Hire Desk Administration experience.
* Proven ability to work to targets and deadlines.
* Strong communication skills; both verbal and written.
* A professional and polite approach to Customer Services, ensuring accuracy of information and effective communication with all parties.
* Excellent self-organisation and attention to detail to ensure accurate document management.
* Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
* Sound analytical and problem-solving abilities.
* Good IT literacy for the production of presentations.
For more information on this position, please apply today with your latest CV at hr@kellinggroup.com.
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