HYBRID- TUESDAY, WEDNESDAY, THURSDAY, IN THE RUDDINGTON OFFICE. Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions. As a Senior Customer Success Manager at Ideagen, you will be the cornerstone of our Premier Success Plan offering. This role is all about fostering deep relationships and being a trusted partner for our valued customers. You'll work closely with industry and technology experts to deliver unmatched support, ensuring our clients achieve the highest value from Ideagen products. Your mission? To map out strategic pathways that unlock customer potential, advocate for their needs, and drive loyalty and retention. - Be the go-to expert and point of contact for our Premier Success clients, guiding them through every step of their journey with Ideagen. - Develop strong, lasting relationships with a diverse range of client stakeholders, from users to executives, ensuring seamless communication and alignment. - Support and steer customers towards their growth goals, leveraging Premier Success plans to overcome challenges and celebrate successes. - Clearly articulate the benefits of Premier Success, ensuring customers recognise and appreciate the value, leading to continual renewals. - Work hand-in-hand with internal teams to align messaging and strategy, driving account growth and efficiently managing any customer challenges. - Anticipate risks, manage expectations, and communicate effectively during major incidents or escalations. - Proven Track Record: Extensive experience in Customer Success, Enterprise Customers, SaaS, Project Leadership, Consulting, Account Management, or Technical Solutions, you have what it takes to succeed. - Your ability to convey complex ideas clearly and persuasively at all levels, including Executive and C-Suite, sets you apart. - Analytical Mindset: Utilise data-driven insights to inform decisions and craft strategic communications and plans. - Team Player: Thrive in a collaborative setting, working with diverse teams to deliver outstanding customer outcomes. INDHP LI-NOTTINGHAM