As a Retail Field Manager, you will oversee a group of charity shops within a designated geographical area, with the goal of maximizing sales, income, and community impact. You'll be based in one high-turnover shop and will manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA's ethos, values, and behaviours.
Key Responsibilities
1. Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
2. Analyse store financial performance and develop tailored strategies to achieve targets.
3. Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.
4. Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
5. Ensure effective stock processing procedures to maximize sales while minimizing waste.
6. Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.
7. Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
8. Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
9. Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.
10. Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
11. Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
12. Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.
13. Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
14. Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.
15. Ensure that store teams are proficient in using available technology to optimize performance.
16. Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.
Qualifications
1. Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
2. Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
3. Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
4. Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA's impact.
5. Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
6. Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.
Benefits
1. A competitive salary of £40,429 per annum.
2. The opportunity to lead and develop a team within a nationally recognized charity.
3. A role that offers variety, challenge, and the chance to make a real impact.
4. Access to training and development opportunities to help you grow in your role.
5. The satisfaction of knowing your work directly contributes to supporting the YMCA's mission of helping people reach their full potential.
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