Job Summary
Are you looking for an exciting opportunity to work in a fast-paced team dealing with information and engagement with RN Personnel and Families?
Royal Navy Family & People Support (RN FPS) is an integrated team supporting Royal Navy (RN) Personnel and their families with specialist services throughout their career. Part of this is ensuring there is up to date and relevant information available ensuring all resources, signposting and guidance is through one online gateway.
We are looking for someone who is effective in communication and writing skills as you will be the focal point for the push and pull of information for Lympstone & Surrounding area, enabling clear, concise messaging, supporting a diverse community to stay informed, involved and in-touch with Navy Command and Stakeholders.
MOD Information and guidance has been delivered to Service Personnel and families for 40 years. You will be joining a team of individuals who will support your knowledge and delivery. Working closely with the local RN FPS Community Development Worker (CDW) and Community Support Worker (CSW) we need a person who can coordinate delivery, promote and evaluate FPS local events and activities. We also need an individual who works well in a team and is at home with working on digital platforms and use of Office 365 in order to carry out organisation wide work within the digital environment supporting the geographical spread of families across the UK and Overseas.
Through focused research and building links with service-related organisations, and local support facilities, you will actively ensure topical information is available in-person through Unit/RN FPS Offices and digitally via the Royal Navy Forum, offering a signposting and referral service which may need sensitivity and compassion during engagement.
If you are someone who can handle their own workload, be organised, but adaptable to meet the needs of the wider team and local community, especially at times of deployment, then this may be for you!
Some outreach work will be needed, which will include working during the evening or weekends, so a flexible work ethos is desirable as is the ability to travel and provide own transportation to outreach locations.
In Navy Command, civil servants work alongside military colleagues in jobs that matter; jobs which have a direct impact on the quality of operational capabilities we deliver.
Roles can offer great job satisfaction and opportunities to develop and progress both within the Department and wider Civil Service.
Job Description
As an Information Officer you will:
1. Research and deliver up to date and relevant information to the Whole Workforce - RN Personnel, their families, Reservists, MOD Civilians, and stakeholders within their Area Of Responsibility (AOR).
2. Listen and communicate effectively, when consulting with Service Users both when answering calls, sending emails and in person, ensuring confidentiality at all times.
3. Manage the push and pull of information, signposting and referrals; building relationships with key local and national stakeholders and using all available channels of communication to inform families of support available.
4. Monitor and respond to digital information enquiries via email, RN Website, RN Forum and officially used Social Media platforms.
5. Maintain a record of enquiries, identifying trends and communicating any concerns to RN FPS Information & Engagement Manager and local area Command.
6. Deliver Deployment Support, identifying Units and ensuring the implementation of briefings, support at family events and provision of bespoke information, whilst communicating and organising support through the area team.
7. Develop and maintain promotional/information boards and self-service information points.
8. Support relocation, answering enquiries, assisting with Service Family Accommodation (SFA) applications and providing local information, as well as sending arrival packs to all new occupants of SFA within the Lympstone and surrounding area.
9. Deliver briefings (Face-to-Face and Virtual) and staff information stands in order to promote of RN FPS.
10. Support the needs of the wider Engagement & Communications Team.
This position is advertised at 37 hours per week.
Person specification
Essential
* Telephone and Listening Skills
* Office 365
* Customer Service Skills
* Written Communications and Engagement
* Public Speaking
* Willingness to travel and work evenings and weekends when the job requires
* Use of Digital and Social Media Platforms
Desirable
* Interest in designing graphic/images for advertising.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Managing a Quality Service
* Working Together
* Seeing the Big Picture
* Making Effective Decisions
* Delivering at Pace
We only ask for evidence of these behaviours on your application form:
* Communicating and Influencing
* Managing a Quality Service
* Working Together
Benefits
Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference.
Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Navy Command Civil Servants Include
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
* A very competitive pension scheme
* Personal & professional development
* Alternative working patterns for many roles
* Access to a confidential, professional support service
* Discount schemes
* Bicycle / season ticket loans
* Enhanced maternity, paternity, and adoption leave
* Special paid leave to volunteer up to 6 days a year
Join our team and enjoy unique perks within CTCRM, including use of sports facilities, learning centre, events and activities, and the static caravan that is available to hire! There is also a shop and places to eat within the establishment. You will be located within CTCRM with regular visits to the Community Centre that is located close by.
In Navy Command we believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.
An apprenticeship is a combined package of work and training. Through an apprenticeship you will gain professional knowledge, practical experience, and the broader skills required to up-skill you in your current role and pave the way for your future career. Most of the training will be ‘on-the-job’, with the remaining ‘off-the-job’ training often delivered by a training provider. This means minimal disruption and maximum impact.
Professional qualifications can be achieved through an apprenticeship and range from Level 2 (equivalent to 5 GCSE's), Level 3 (equivalent to 2 A Levels), and Levels 4 -7, which can give you a foundation degree, a full Bachelor’s degree, or a Master’s degree.
Apprenticeships normally last between 12 months - 3 years, depending on the level of the apprenticeship.
Anyone can undertake an Apprenticeship and everyone, regardless of age, can benefit from developing their skills in an accredited way.
Successful candidates can discuss their development options with their manager when in post.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
This post does not offer any assistance with relocation allowances.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
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