Would you like to join a Team of Extraordinary people that give their best?
We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work for.
We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.
Polygon Restoration provides Damage Management Services to Insurers, Loss Adjusters and B2B (& B2C) clients throughout the UK.
Job Purpose:
The Claims Delivery Manageris responsible and accountable to the National Operations Director – MCC for the day to day claims management and operational service delivery of the business, specific emphasis is on the management and control day to day claims management and operational service delivery inc all logistics inc labour, travel, accommodation, equipment (owned and hired) waste etc
Additional responsibilities cover the HS&E adherence and compliance with all Polygon and customer P&P’s.
To engage, support and provide drive with the Polygon Leadership to redefine and deliver a market leading Property Damage Restoration service by engaging effectively with the wider team to build the right culture, systems and practices
As a member of the Senior MCC Management Team the post holder will actively contribute to the efficiency and effectiveness of the Restoration Business overall.
Key Responsibilities, Goals & Objectives
Operational:
· Plan and manage the most efficient logistical and utilisation of resource such as people, equipment & materials to deliver high quality jobs safely, on time and in line with service and budget expectations.
· Apply productivity controls and measures to drive increased margins and be responsible for driving consistency, profit and best practise into our service delivery
* Identifying business vulnerabilities and eliminating them with strategic solutions and develop systems of work (SOP’s) that allow the business to follow, maintain and measure the best customer experience.
· People Management (such as Team Meetings, 1-2-1’s, Performance Reviews)
· Develop regular communication and engage extensively & effectively with other business functions especially Regional Large Loss Director, Finance, HS&E and Business Development
People & Change Management
* Work with the MCC SMT to develop and articulate the goals for the MCC business unit that covers its culture, systems and practices so developing a plan to promote and embody a culture of Empathy, Integrity and Excellence in all we do
* Promote and drive a “Continuous Improvement” culture whilst improving business and specifically project performance by measurement and analysis of Key Performance Indicators to assist in identifying future challenges in the people, operational and procedural landscape and developing mitigation strategies
* With the key stakeholders (specifically Regional Directors and Small Non-Complex Claims) AKA Resi-Comm develop a programme of change to deliver the define goals and work with them to maintain focus and momentum.
* Special Projects as required by the business and working within other areas when required
* Willingness to travel extensively and stay away from home as required
Health, Safety & Environmental
· Champion the business Health, Safety & Environmental performance in line with all legislative requirements and industry best practise.
· Be responsible for the control of risk in their given workplace and maintaining safe places of work
Learning & Development
· To work with and support the Learning & Development function to deliver an effective suite of L&D programmes to increase the skills and knowledge of all employees in line with individual needs and business requirements.
Qualifications, Skills & Experience:
· Possess Degree, Diploma or similar professional qualification in a minimum of one of the key disciplines of the role.
· Excellent organisational skills and the ability to communicate and work effectively with customers, employees and teams at all levels.
· Previous experience in an Damage Management or Technical / Insurance environment Leadership function or role.
· A strong logistical or claims background, together with understanding of Technical Service Delivery ideally in a Damage Management or Technical / Insurance environment
Attributes:
· A high-level focus on the achievement of targeted results.
· A high level of flexibility and a positive attitude to innovation and change.
Job Type: Full-time
Additional pay:
* Bonus scheme
Benefits:
* Company car
* Company pension
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
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