UK875
Distribution is about getting the right stock, to the right place, at the right time.
Here at our QVC Customer Operations Centre in Knowsley, our warehouse team members get this right, meaning we make a great experience for our customers all over the country!
Please view our video to find out more about what it's like to work in the Returns team at QVC!
Hourly Pay
* £12.23 per hour + shift premiums
Contract type
Temporary
Working hours - Evenings: On Call 22.5+15 Mon-Fri 15:00-23:00
* Guaranteed minimum of 22.5 hours per week which can be flexed up to a further 15 hours per week when required by the business.
* The hours we allocate to you each week will be within the availability of Monday-Friday between 15:00-23:00
* You will be given 2 weeks' notice of your working hours each week.
What will I be doing as a Warehouse Team Member in the Returns team?
* The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48-hour timeline.
* It is not your typical Warehouse role, as it is PC-based; however, some returns roles include a requirement to lift and load heavy items of up to 25KG and the use of fork lift trucks.
About You - What you will need to be effective in your role:
* Don't worry if you have not got any warehouse experience as you will receive full training and support.
* As this role is PC-based, basic PC skills are required (i.e., data entry, basic PC navigation between different screens).
* Eye for detail, as Quality Customer Service is our number one priority.
* You'll be a great fit for us if you are deadline-driven, can handle goods with efficiency and accuracy, can learn quickly, and have the right mix of energy and motivation.
* As a business, we have expectations for our team members to attend work on time to enable us to serve the needs of our customers; therefore, commitment and punctuality are essential within this role.
As a certified Top Employer, we offer employee benefits such as:
* 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service.
* Participation in the 'Share Success' bonus scheme linked to business performance.
* Pension plan with Legal & General - employee contribution is 3% and QVC contribution is 5% of qualified earnings.
* Medical Insurance - Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance.
* Credit Union saving scheme.
* Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods.
* Access to an award-winning wellbeing hub, related to physical, mental, and financial support.
* Free, secure on-site parking including electrical charging points.
Submit your application online today to become a warehouse team member within our Returns team at QVC.
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