VANRATH are delighted to be assisting a major growing sustainability client with the Recruitment of an Experienced Customer Service Assistant to join a fun and friendly team based in Belfast City Centre.
Salary: £24,500 - £26,000
Hours: 08:30-17:00
Responsibilities:
* Oversee all aspects of sales administration, including managing inbound sales inquiries and handling new customer onboarding.
* Generate electronic sales and production orders.
* Calculate required material quantities and prepare purchase orders as needed.
* Price sales orders based on established customer pricing structures.
* Maintain and manage controlled documents and ensure accurate upkeep of specification documents.
* Monitor stock levels to meet customer needs and production requirements.
* Participate in production meetings to align with customer service requirements.
* Manage customer service workflows and maintain customer forecasts.
* Provide requested information to customers, such as stock reports.
* Attend customer visits, both on-site and off-site, as required.
* Address customer inquiries directly, resolving issues confidently and effectively.
* Escalate customer issues when necessary.
* Coordinate with the supply chain to ensure smooth operations.
* Resolve invoice-related queries.
* Meet monthly targets in line with agreed profit margins.
* Ensure accuracy in customer service data for management reporting purposes.
* Work closely with the Accounts team to facilitate precise reporting.
* Comply with all company policies, procedures, and health and safety standards.
Essential Criteria:
* Minimum of 2 years' proven experience in a customer-facing or administrative role.
* Experience in customer account management.
* Familiarity with CRM systems is advantageous.
* Minimum educational qualification: GCSE (or equivalent) in Maths and English.
* Exceptional attention to detail and ability to follow detailed processes and procedures.
* Proactive, with the ability to manage and prioritize workload to meet deadlines.
* Adaptability to work effectively within a fast-paced environment, maintaining standards while meeting production schedules.
* Flexible, with a willingness to work cross-functionally within the team.
* Strong problem-solving and decision-making abilities.
* Professional communication and interpersonal skills for building and sustaining key stakeholder relationships.
* Strong numeracy and literacy skills.
* Proficient in IT, especially Microsoft Office, with a focus on Excel proficiency.
For more information on this role, reach out to Phil Doherty @ VANRATH for a confidential chat.
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