About THG
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location: Icon 1, WA15 0AF
About the Role
As senior credit controller, you will play a pivotal part in assisting our Credit Manager to lead the credit control teams within our Ingenuity division. You will lead, coach and act as an escalation point for our high achieving credit control teams. You will also have your own portfolio of clients. As the senior credit controller, we expect you to lead by example, displaying all the behaviours and practices that we expect from the team. You will be someone who aspires to tread a path of continuous growth. As part of the role, you will gain exposure to reporting, billing, underwriting and senior stakeholder management. You will be the key link between the Credit Manager and the rest of the credit team.
Responsibilities:
1. Organise, supervise and monitor the teams' activities efficiently and effectively to ensure all debt reduction targets, cash collection targets, SLA's and KPI's are met.
2. Provide expertise and act as first point of reference to resolve business critical issues.
3. Act as coach for team members.
4. Act as first point of escalation for resolving internal and external credit and AR issues.
5. Manage incoming requests through workflow and schedule activities appropriately.
6. Develop and maintain excellent working relationships with external counterparts, sales & operational teams, insurance brokers, internal customers and business partners.
7. Strive to achieve best practice performance levels as per benchmarks agreed with the Ingenuity Credit Manager.
8. Deliver Weekly Reporting of Aged Debt performance.
9. Deliver insurance cover requirements for your divisions, working with the Ingenuity Credit Manager to ensure T&C's of our Insurance Policy are met.
10. Manage month end closure and re-opening effectively in line with the rest of the Group.
11. Identify and implement continuous improvement initiatives.
12. Organise periodic feedback sessions for the team.
13. Evaluate new processes and ensure training material is produced for all team members.
14. Train and develop each team member with the latest process updates.
15. Document key processes.
Requirements:
1. A shared service environment would be desirable.
2. Proven track record of high performance with Credit Control and Accounts Receivables.
3. Instil a responsive 'right first time' approach.
4. Experience in Managing a Trade Credit Risk Insurance Policy.
Benefits:
Career Development
1. Access bespoke development programmes that have been designed and developed by our in-house L&D team.
2. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
1. 25 days annual leave plus bank holidays.
2. Don't want to work on your birthday? We don't either! Enjoy your day off on us!
3. Enhanced maternity and paternity pay, depending on length of service.
4. Up to 10 days compassionate leave.
5. Buy back up to 3 days each year.
6. Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
1. Access face-to-face and virtual appointments with our in-house GP.
2. Access our in-house CBT therapist.
3. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
4. State-of-the-art on-site gym.
5. Access to our on-site physio.
Other Perks
1. Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
2. Subsidised bus pass from Manchester City Centre to our ICON office.
3. Up to 50% staff discount on THG brands.
4. On-site staff shop.
5. Access to on-site barber.
6. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
7. Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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