Helpdesk Administrator - Digital Tech
Our industry leading tech client is looking for a Helpdesk Administrator to provide comprehensive administrative support, particularly in managing sales orders and handling customer inquiries.
Key Responsibilities:
* Oversee the full Sales Order Process, from receiving purchase orders to coordinating with internal teams and invoicing customers.
* Generate and maintain Service Contracts, ensuring accurate and timely renewals.
* Assist with Sales Ledger Invoicing and process maintenance contracts and consumable orders, ensuring stock availability and efficient communication with customers.
* Act as the first point of contact for all customer inquiries, providing exceptional service and support.
* Support the Helpdesk Team by logging customer and engineer calls into the system, adhering to SLAs.
Requirements:
* Proven experience in a helpdesk and sales order processing environment.
* Strong organizational skills with the ability to manage multiple tasks.
This is a great opportunity to join a leading tech company and play a pivotal role in customer support and administrative coordination.
Apply now!