Point A Hotels are nestled in vibrant neighbourhoods, putting our guests at the heart of the action with top attractions and transport links just steps away. Offering compact, modern rooms, we provide everything our guests need for a comfortable, pocket-friendly stay. Whether for work or leisure, our hotels make it easy to explore local charm.
The Role
We are looking for a dynamic, experienced and motivated IT Manager with Hotel Experience to join an exciting and expanding hotel's business. This role will take responsibility for reviewing, developing and managing the IT Infrastructure and operating model to ensure service delivery of information, security and communications technology services across our hotel's business.
You will work with the hotels management team, established networks and external IT service delivery teams to support the day-to-day operation of IT for the business. Alongside this, you will explore opportunities to enhance and grow our hotel IT operating systems and infrastructure, within the budget boutique and boutique sectors.
It is important that you are a confident and effective communicator, able to explain technical solutions to non-technical people at all levels within the organisation and have a strong service delivery philosophy. For this role you will also need to have Hotel Experience.
What we are offering:
* Competitive salary up to £50k per year, depending on experience
* Discretionary annual bonus scheme and ad-hoc incentives
* 25 days of annual leave plus 8 Bank Holiday, with an additional days' holiday after 3 years' service
* Recommend a Friend recruitment scheme
* Queensway Reward, Recognition and Benefits, including:
o Loyalty scheme for 1, 3, 5 years (and every 5-year interval thereafter)
o Staff discounts and preferential rates across all hotels and the private members Restaurant
o Access to the Reward and Recognition platform with exclusive benefits
o Annual Queensway Awards Ceremony in London
o Quarterly Employee Social events
o Dedicated Employee Assistance Programme
o Access to the Queensway Foundation
o Access to Payroll drawdown
o Season ticket loans
o Cycle to work and Tech salary sacrifice schemes
o Employer pension contribution scheme
o Enhanced Parental Leave pay
* Fun, friendly, and supportive work environment
* Professional development and career opportunities across the Queensway group including Coffee Houses and Support Office functions
* Fundraising opportunities with our chosen charity partner, St. Mungos
A little bit about us…
Who is Queensway?
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate and develop this into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member's club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and The Sloane Club.
We leverage our entrepreneurial approach and extensive network, responding at pace to opportunities and driving growth in our businesses. At Queensway we never stand still, and our agility is key to our success! This, together with our experience in real estate development, means we effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa!
A little bit about Point A hotels
At Point A, we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have, innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.
We are a kind & caring team and so you will be an important part of our team and a vital to what we do, role modelling our values every day, Challenge Everything, Work Together, Have Fun and Be Kind. Your individuality is appreciated, and your voice will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees!
More about the Role…
We are looking for the following qualities and experience for this role:
* Hotel Experience is must as you will need to demonstrate an understanding of hotel systems and managing the assets and configuration of hardware, software, intellectual property, licences, warranties and compliance.
* Min. 5 years' experience in an IT service delivery environment.
* Proficient in visualising and articulating complex problems and concepts and presenting well thought out and researched opportunities for consideration.
* Can identify and explore opportunities for service improvement.
* Can recognise the potential for automation of process, determine costs and benefits of new approaches and manage change or assist implementation where needed.
* Proven track record in performance managing external IT service delivery teams to support our IT Operational Model.
* Take ownership of problems and proactively resolve technical challenges.
* Can maintain focus on the whole life cycle of IT services delivery (design, developing, delivering and operating).
* Highly motivated, can work at pace and on own initiative.
* Easily builds good working relationships at all levels.
* Can demonstrate flexibility and can adapt to market conditions.
* Can deal with ambiguity.
* Ability to prioritise.
* Financially astute.
* Wants to drive significant change and be part of an exciting journey.
* Self-motivating, optimistic, patient with a genuine desire to help people.
* Has the ability to scale with the requirements of the business.
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