Job Title: Tenancy Manager
Location: Byfleet HQ
Brand: Stirling Ackroyd
Salary: up to £28,400 OTE
Hours: Monday to Friday, 8:30am to 5.30pm, with hybrid working between our Byfleet office and remote home-working arrangements
About Stirling Ackroyd:
Renowned as market leaders, we believe in providing credible expertise and professionalism. We are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community, we are market leaders in our sector and an industry-leading employer. In 2024, we were acquired by the Leaders Romans Group.
Job Summary and Key Responsibilities:
We are looking for an enthusiastic and tenacious person to join our Tenancy Management team based in Byfleet, supporting the Property Management team. The main purpose of the role is to manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service effectively and efficiently.
Key Responsibilities:
1. Maintaining regular communications with landlords and tenants
2. Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates
3. Arranging any repairs and/or maintenance to ensure properties are kept at a high standard
4. Arranging and processing collections of any rent arrears and releasing of deposits
5. Processing and guiding both parties through the end of tenancy process
What Are We Looking For:
1. Proven working experience in a property manager role for a minimum of 1 year
2. A good understanding of the role of a property manager within the residential lettings sector and awareness of key legislation
3. Strong written and verbal communication skills
4. Ability to work as part of a team and independently
5. Focused on finding the best solution possible for all parties in a timely manner
6. Resilient and consistent approach to all duties and clients
7. Structured and organised with strong time management skills
What We Can Offer You:
1. Proven track record for career growth and advancement within the company
2. Market leading training and ongoing professional development
3. Supportive and collaborative team environment
Benefits:
1. Competitive base salary and commission structure
2. Quarterly and yearly awards including trips abroad
3. Salary sacrifice pension scheme
4. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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