Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
This role has a starting rate of £11.50 per hour... On successful completion of probation period you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.
Role & Responsibilities:
* To offer a
high level of consistent, friendly and efficient care to all spa clients and
visitors.
* To work
within spa guidelines to ensure that all client bookings are accurate and
precise resulting in a client journey that is second to none.
* To deal
with all client queries – by phone, post, online and face-to-face.
* To
maintain a good knowledge of all products and treatments in order to deal with
daily client queries and bookings. (Product and treatment training will be
provided)
* To
consistently achieve sales targets.
* To
identify and maximise sales opportunities in all client queries/contact.
* To carry
out Reception procedures as per the daily checklists. This will include
opening/closing of the Spa.
* To liaise
with the Spa therapists to ensure that treatment time guidelines are adhered to
or adjustments made immediately to ensure the client’s journey runs smoothly.
* To ensure
that all equipment is maintained in good working order and communicate any
faults or breakdowns to the Head Therapist or Spa Manager.
* To
maintain an accurate client database. Assist the Spa Manager in utilising this
information to maintain close contact with our clients and encourage repeat
business. All contact will be both paper and web-based.
* To create
and distribute marketing literature as required.
* To carry
out administrative duties as required e.g. filing, daily banking, stock taking.
* To ensure
all necessary paperwork is completed correctly and passed to the appropriate
therapist to prior to any treatment delivery. Update any changes that may need
to be made to a client’s record.
* To build
up a rapport with all clients. Communicate client suggestions to management so
that the Spa’s offering can be further enhanced.
* To ensure
that all information of a confidential nature gained in the course of duty is
not divulged to third parties.
* To display
a high level of integrity and professionalism at all times in dealing with
guests, employees and outside contacts.
* To work
within the guidelines of health and safety operatives to ensure all staff and
guests are safe at all times.
* To be
expected to work to the demands of the business, involving the working of
unsociable hours.
* To provide
flexibility with covering shifts due to illness.
* Any other duties as required