We'd love to hear from you if you are:customer focused with positive attitudea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skills Service Assistant x 2Reporting to Welcome Manager, you’ll be part of a small but dedicated team working at Winkworth Arboretum. Autumn Colour showcases the best of the arboretum and visitors travel from far and wide to visit Winkworth. After a busy autumn, we have an exciting Christmas offer to delight families and visitors of all ages.As this is an outdoors site, you'll need to be happy working outside in all weathers. Raincoats and over trousers can be supplied.Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. Some of the tasks you’ll support with are: parking cars quickly and efficiently, scanning membership cards and using the till in the kiosk, offering information and directing visitors, toilet checks, operating a carousel during our Christmas offer (to be confirmed) and clearing tables and trays in the Tearoom.You can view the full role profile for this role in the document attached. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 6 October 2024 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 156421IRC156421GodalmingFixed Term p/t (until 05/01/25)Ends: Oct 6th As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service and with a practical, hands on approach.Salary: £11.50 per hourContract/duration: November 2024 to January 2025 to support our peak season of Autumn colour and ChristmasHours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be required to help regularly on weekends during this period, including weekdays in school holidays (Christmas holidays). The property is open every day apart from Christmas Eve and Christmas Day, so shifts will also include Boxing Day or New Years Day. The number and length of shifts will vary due with operational demand. Interview date: 15 October 2024Winkworth Arboretum, Hascombe Road, Godalming, GU8 4ADCompliance.Eligibility to Work in the UK11.50 per hour