Poole Alcock are pleased to announce that we are now taking applications for trainee solicitors.
This is a fantastic opportunity to join a fast growing and ambitious firm and to play a key role in the delivery of excellent customer service in line with the firm’s ‘Committed to Excellence’ promise.
We welcome applications from law graduates with a 2:1 degree who can also demonstrate an enthusiasm for their own personal development and career progression as this is a position which should be seen as the first step in a rewarding legal career.
Please note all training contract positions will be based out of Poole Alcock’s Cheshire offices.
Interviews will take place on Monday 3 and Tuesday 4 March 2025.
Nature & Scope
To assist lawyers in the delivery of excellent client service and case progression through a variety of support based and administrative duties.
This role reports directly to Scott Harding, Training Principal but day to day line management will be carried out by the Head of Department.
Key Competencies
* Customer service focus
* Information Management
* Organised with good time management
* Attention to detail and accuracy
* Skilled in the use of IT
* Ability to follow instructions
* Self-motivation
* Good use if initiative
* Ability to work to deadlines and under pressure
* Verbal and written communication
* Problem solving skills
* Ability to handle complex information
* Ability to communicate with all kinds of clients
* Respect for confidential information
Key Accountabilities
Customer Service Focus
* To communicate with clients and potential clients in a positive, professional and friendly manner
* To project a positive and professional image, including personal presentation
* To ensure that all client queries are handled efficiently and that information provided to them and any involved third parties, is accurate and timely
Handling inbound telephone calls
* To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
* To answer inbound telephone calls, assisting the caller and promptly directing then to another member of the team if appropriate
* To co-ordinate a high volume of calls during peak periods, prioritising work and situations
Information management
* To take messages where necessary and direct these to the appropriate member of staff in a timely manner
* To pass on messages to clients and third parties where appropriate
* To provide accurate information to clients and third parties
* To respect the sensitive and confidential information disclosed by clients
Staff awareness
* To maintain good working relationships with colleagues
* To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
* To ensure the proper handover of work to colleagues covering you during periods of leave/absence
* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
Administration & Case Management
* To provide general administrative support to colleagues where needed
* To prepare correspondence and documents where appropriate
* To ensure that the relevant case management systems used are updated promptly and accurately
* To ensure that client files, both paper and electronic, are organised and stored correctly and securely
* To ensure that files are kept out of public view (ie not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view
Training
* To arrange to complete your Professional Skills Course as directed by your line manager
* To maintain each week a training diary setting out in detail the work you have carried out in the preceding week
Other candidate information
* There will be a contractual requirement to work at any of our Cheshire offices. This role will be based at one of our Cheshire offices
* Any offer is condition upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check, Adverse Media Check and a check with our Regulatory Body
* Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.
Applications will only be considered if submitted on our application form along with covering CV and letter.
Please forward completed applications to Diane Powell, HR Manager at traineerecruitment@poolealcock.co.uk by 12 noon on Wednesday 19 February 2025. Applications received after this time will not be considered.
Interviews will take place on Monday 3 and Tuesday 4 March 2025.
If you have not heard from us by 5pm on Wednesday 26 February then you have not been shortlisted for interview.