White Raven Resourcing are acting as a recruitment agency in relation to permanent recruitment services.
Our client are looking for candidates with superb Customer Service skills to take charge of the processing of individual warranty claims for mechanical breakdown or MOT failure in line with the corresponding policy coverage and in compliance with the internal procedures defined by the company.
Assess/Re-assess each incoming warranty claim under the value of £700.00 (subject to changes in inflation and company policy) and ensure that it is either authorised or declined in line with the policy terms and conditions
Contact (both via phone and email) any dealership or policy holder as required to get to the right decision as well as being able to effectively communicate the reason for any potential decline.
Provide the highest level of service to policy holders, dealerships and our corporate partners, by adhering to company policy regarding communication.
Record ALL information relating to each claim or policy in our claim management system including the claim decision while complying with GDPR regulations
Support the Incident Managers and Technician...