University Hospitals of Leicester NHS Trust
An exciting opportunity in Gastrointestinal Surgery has become available to support our Waiting List Team who are responsible for coordinating our theatre lists and booking patients in for their surgery.
In this role you will have a direct impact on patients and will involve working closely with our team of surgeons as well as other administrative staff. To be successful you would need to be a well organised and a self-motivated individual with excellent communication skills who enjoys working as part of a team.
Main duties of the job
* The post holder will be responsible for ensuring effective co-ordination of all elective admissions, waiting lists and admission services within the service in line with national and local policy.
* The post holder will need to be an excellent communicator with strong interpersonal skills who can acknowledge the pressures on the medical staff to ensure that patients come in for their procedures in a timely and efficient manner.
* To implement and be responsible for setting up, maintaining and monitoring our waiting lists.
Job responsibilities
* To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by telephone and text message.
* To ensure any cancellations are replaced as agreed with Consultants and inform theatres and wards etc.
* Daily responsibility for making pre-assessment clinic appointments ensuring the pre-op questionnaire is sent to patients in advance.
* To schedule theatre lists as delegated by Consultant teams.
* To ensure that any special equipment/requirements (e.g., ITU/HDU, foreign case notes, Interpreters, scans, x-rays, and prosthesis) are arranged for admission.
* To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.
* To be responsible for producing and circulating weekly admission lists detailing the expected admission to the Wards, Theatres, Junior Medical Staff, etc.
* To liaise with Consultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc.
* To maintain weekly data collection of reports on patient cancellations ensuring new dates of admission are allocated.
* Identify and collect PCT information to inform the contracting process.
* Monitor number of patients operated on.
* Undertake the waiting list validation programme ensuring accurate and early identification of potential long waiters in line with UHL Policy.
* To be responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave.
* To provide cover for all Waiting List offices within the surgical directorate, during times of absence e.g. holiday/sickness.
Person Specification
Essential
* Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
* Must be able to demonstrate behaviours consistent with Trust values and behaviours.
* Educated to GCSE standard or equivalent.
* Able to work as part of a team and demonstrate strong communication skills.
* Organisational skills with the ability to prioritise schedules & workloads.
Desirable
* Clerical experience in a similar environment/experience in managing waiting lists.
* Previous experience of work in a hospital.
* Previous experience of HISS.
* Previous experience of accurate data inputting.
* Evidence of strong customer service skills.
Employer details
Employer name: University Hospitals of Leicester NHS Trust
Address: Leicester Royal Infirmary (cross-site cover required), Infirmary Square, Leicester, LE1 5WW
Employer's website: https://www.jobsatleicestershospitals.nhs.uk/
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