Engineering Manager - Quality Engineering
London, UK Req #1132
13 November 2024
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Role:
We are looking for an Engineering Manager who can lead the automation and manual testing plus the operation of our Quality Engineering capabilities and Environments Management. You will be responsible for ensuring the development and implementation of test procedures, Quality Engineering best practice, selection of quality engineering tooling and the testing of the products under development as well as Quality Assurance on all projects and programmes at New Look. Providing an in-depth knowledge around the use of automation, the implementation into the SDLC and effectively take ownership as the SME within Technology to deliver Quality Engineering best practice.
As Quality Engineer Manager, you will be supporting, leading and encouraging teams and individuals, helping them to be at their best. Design, create and deliver a quality engineering function to improve the availability, scalability, performance, and efficiency of our internal or customer facing services.
Responsibilities:
* As Engineering Manager, you will be supporting, leading and encouraging teams and individuals, helping them to be at their best. Design, create and deliver a quality engineering function and test strategies to support the availability, scalability, performance, and efficiency of our internal or customer facing services.
* Proven ability to use initiative to deliver tested solutions to technical and business problems under tight deadlines.
* Ability to work with and manage on and offshore 3rd party test partners.
* Provide expert guidance and recommendations regarding test automation services and solutions.
* Working closely with Software Engineering as well as the Infrastructure and Platform development teams to help guide the teams validate and prove we are creating scalable and maintainable solutions.
* Working closely with the overall strategy, engineering, and architecture aspect of the SDLC process to help craft and implement Group strategies into the wider department.
* An active part of the tech management team, supporting the Head of Engineering to ensure sufficient support for the services and applications we support and line-managing, mentoring, coaching and leading your team.
* Contributing to the group OKRs and house delivery, defining and driving appropriate strategies and their adoption, within the squads and engineering team.
* Contributing towards larger, strategic, portfolio work, ensuring they meet our engineering principles.
* Contribute to the stability and security of the environment.
* Ensure we have a sustainable environments management process across Technology.
* Be part of a team that contributes and creates new designs, architectures and standards for large-scale enterprise systems.
* Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
* Define process and best practices for reliable and timely delivery of quality products.
* Communicate work status regularly with a clear articulation of design choices along the way.
* Lead, develop and maintain knowledge of the automation and manual testing best practice to inform design and strategic planning.
* Ensure that our quality engineering function supports the rapid development of business systems leading to increased business capability, reliability and security.
* Review and approve statements of work and deliverables for any testing carried out by external providers.
* Manage the relationship with third-party test resource providers, including regular service reviews and service improvement plans.
About You:
Skills
* In-depth knowledge of Software Testing Lifecycle, including hands-on experience on various Automation tools for Integration, Functional and API Testing.
* Strong understanding of Testing methodologies, best practices, and industry standards.
* Proficient in creating test strategies and test plans.
* Has an innovative approach – a bold thinker and doer, matching creativity with vigilance.
* Excellent communication and presentation skills.
Experience
* Extensive experience as a Test Manager, with a strong background in manual and automated testing.
* Experience in Retail domain would be an advantage.
* Has worked on complex projects that involve multiple parties and that includes multiple vendors.
* Define appropriate approach, industry standards, testing methods, tools for multiple Projects.
Education Requirements
* Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
* ISTQB Advanced advantageous.
* Additional course or certification in Quality Assurance.
* Experience of successful multi-project delivery consisting of multiple delivery teams and overall team size of 10+ (minimum).
* Experience of managing matrix teams, preferably across multiple locations including international.
* A strong understanding of all stages in an iterative lifecycle and delivery approaches/methodologies.
Leadership
* Coach, mentor, and develop your team to deliver value early and often, optimise flow of work, drive quality through fast feedback.
* Ability to develop best practice, role modelling and embedding this into the wider engineering team improving quality and flow.
* Lead by example, motivate, draw out, and reward the best work from individuals and highlight exemplary behaviour, skills, or accomplishments.
* Help build a safe and trusting team environment where problems can be raised without fear of blame, retribution, or judgement, with an emphasis on problem solving.
* Desire to do the right thing, always.
What's in it for you:
* 40% staff discount plus friends & family discounts throughout the year.
* Access to our reward platform for external discount and offers.
* Profit related bonus scheme.
* Option to join our Private Medical Healthcare Scheme.
* Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
* All employees are covered by our life assurance policy from day one.
* Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
* Spread the cost of your commute with interest-free season ticket loans.
* Do your bit for the environment and save money with our Cycle2Work scheme.
* We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
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