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Crime & Online Fraud Support Analyst, Northampton
Location: Northampton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f381f307dbab
Job Views:
3
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Join us and help deliver the exceptional, every day.
The online Fraud Analyst role is to deliver reliable data analysis to identify potential fraud and risk issues at the account level. The online Fraud Analyst will develop and implement operational data analysis. Primary responsibilities include identifying and developing various techniques utilizing data analysis to identify, monitor, and mitigate fraud associated with new and current clients and programs.
Key Responsibilities:
1. Undertaking financial crime investigations into chargeback activity identified, providing subject matter expertise and end-to-end case management with the objective of securing criminal convictions and custodial sentences.
2. Analysing transaction data and intelligence to identify patterns of suspicious activity in relation to online fraud.
3. Reporting key findings of online fraud and recommendations to relevant risk management for further investigation.
4. Working with key stakeholders across the business to develop effective crime prevention measures to assist with online fraud activity.
5. Building and maintaining relationships with data mining systems developers, making relevant recommendations to support effective processes in reducing the risk of crime.
6. Merging intelligence from disparate qualitative and quantitative sources and drawing inferences and conclusions based on client needs.
7. Analysing crime trends and presenting actionable online fraud intelligence to provide advice or more effectively manage security resources.
8. Identifying POIs and OCGs that propose an online fraud threat, and providing end-to-end case management with the objective of securing criminal convictions and custodial sentences.
9. Creating online fraud intelligence products to identify risk and vulnerabilities to our client's retail operations and wider estate.
10. Presenting intelligence and evidence to the client leadership and law enforcement partners.
11. Promoting intelligence sharing with internal and external stakeholders, including law enforcement partners.
12. Bringing innovations in online fraud threat intelligence to enhance the capability and reputation of the organisation as an industry leader.
13. Actively engaging with internal and external customers to fully understand operational requirements and promote effective online fraud prevention strategies.
14. Ensuring compliance with GDPR and company and client quality standards.
15. Implementing actions to protect the business and minimise non-compliance at all times.
16. Working and communicating with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales.
17. Other time-critical tasks as directed by the client and management.
Person Specification
Essential Skills and Experience:
* Strong big-data analytical ability – expert user of Microsoft Office products, particularly Excel, and use of crime intelligence databases.
* Good understanding of online fraud strategy.
* Experience in writing strategic and tactical reports.
* Strong understanding of organised acquisitive crime/online fraud or loss prevention within retail and distribution.
* Excellent communicator with experience in delivering oral and written presentations to senior leadership.
Additional skills include:
* Computer literate with a variety of software, including Microsoft Office and bespoke software.
* Ability to build and maintain relationships with a strong teamwork ethic.
* Good educational background and a solid command of written and spoken English.
* Experience of working within a demanding fast-paced environment.
* Strong communication and customer service skills.
* Good working knowledge of Microsoft Office, Outlook, Word, and Excel.
* Ability to work under pressure and make quick decisions.
* Reliable, flexible, and discreet.
* Experience of working in a controlled environment.
* Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
* A positive attitude and ability to deal with pressure professionally.
Desirable Skills and Experience:
* Law enforcement background.
* Experience of producing evidence at court.
* Degree educated or equivalent ability.
* Excellent open-source intelligence research ability.
* Familiar with the UK Intelligence Model.
* Membership of a professional body.
* Security cleared or prepared to undertake clearance.
* Ability to work remotely as and when required.
Health and Safety Responsibilities:
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your line manager and/or via your divisional incident reporting system.
Information Security:
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the company to reflect changes in the post holder's role and/or the needs of the business.
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