Job summary We are looking for a patient advisor to join our friendly team, located in Leicester City. This role will beresponsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Main duties of the job Candidates will require to have knowledge of SystmOne and must have a good numeracy and literacy skills. Multilingual speakers such as Hindi, Gujarati, Urdu, Punjabi or Bengali will be desirable. About us We are a small family doctor surgery run by 2 GP Partners, with a team of 6 medical receptionists and administrators. Working hours can be discussed with a competitive pay rate. Our surgery core opening hours are: Mon Wed & Fri: 8am-6:30pm, Thu: 8am-1pm. Date posted 08 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A5205-24-0003 Job locations Highfield Surgery 25 Severn Street Leicester LE2 0NN Job description Job responsibilities This role will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job description Job responsibilities This role will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi or Bengali Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne Multilingual, speaking Hindi, Gujarati, Urdu, Punjabi or Bengali Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Highfield Surgery Address Highfield Surgery 25 Severn Street Leicester LE2 0NN Employer's website https://www.highfieldsurgerysevernstreet.co.uk/ (Opens in a new tab)