Summary
This vacancy is for an Apprentice Administration Officer based in Blackburn. The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad-hoc duties defined by management.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. The Administration Officer will typically work from our office base, although there may be occasional travel to training venues or client sites.
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities:
Training Programme Administration:
* Course Delivery and Setup: You will be heavily involved in the logistics of training delivery. This involves confirming course dates, liaising with training venues and ensuring the appropriate trainers are available
* Post-Training Documentation: After courses have been completed, youll ensure that course participants receive their certificates and any other relevant documentation in a timely manner, and you will maintain a record of qualifications and certifications for future reference
Client Engagement and Relations:
* Client Support: Your role will involve direct interaction with clients and individuals seeking to improve their qualifications. Youll need to be responsive to client needs and provide assistance with course registration, preparation, and follow-up inquiries
* Customised Training Solutions: In some cases, clients may request bespoke training packages tailored to their specific needs. Youll assist with these requests by liaising with trainers, gathering information about client requirements, and preparing tailored training schedules and materials
Internal Coordination:
* Team Liaison: You will act as a liaison between different departments, ensuring trainers, course administrators, and management are aligned on training schedules, client needs, and any operational issues that may arise
* Trainer Support: You will ensure that trainers have all the resources they need for successful course delivery, including preparing training materials and coordinating the logistics of each course
Data Management and Reporting:
* Record Keeping: Maintaining an up-to-date database of client information, training history, and progress is an essential part of the role
* Reporting: You will be responsible for generating regular reports on training sessions, including attendance records, feedback, financial data, and completion rates
Compliance and Quality Assurance:
* Regulatory Compliance: You will be responsible for ensuring that all training courses are compliant with the necessary standards and that documentation is accurate and readily available for any audits or regulatory checks
* Quality Control: You may assist in maintaining and improving the quality of training sessions by gathering feedback from attendees and working with trainers to improve course content or delivery
Financial Administration and Billing:
* Invoicing and Payment Tracking: As part of your financial responsibilities, you will manage the invoicing process, ensuring that clients are billed correctly for the training services provided
* Budgets: You may assist the management team in preparing training budgets, tracking costs related to training delivery and ensuring that the company remains within budget
Marketing Support:
* Course Promotion: You will support the marketing efforts by assisting in the creation and distribution of promotional materials
* Online Presence: If applicable, you may help maintain the companys website, online booking systems, or social media accounts
Team Development:
* Staff Onboarding and Training: You will assist in onboarding new staff members, ensuring they are familiar with company policies
* Continuous Improvement: The role may involve contributing to team meetings where you provide suggestions for enhancing the customer experience
Where you’ll work
SUITE 3
FRECKLETON BUSINESS CENTRE
FRECKLETON STREET
BLACKBURN
BB2 2AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TRAINING 2000 LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
* BTEC Level 3 Diploma in Business Administration, QCF
* Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications
Requirements
Essential qualifications
GCSE in:
* English (grade 4 (C))
* Maths (grade 4 (C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
Other requirements
Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.