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Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.
About the Client:
Our client is a UK-based company in the industrial and commercial sector, sourcing a wide range of products from global suppliers and working with a network of distributors across the country.
Job Role:
As a Customer Services Manager, you will be managing a small team of customer service executives. You will work as part of the team alongside the customer service executives.
Pay and Benefits:
* £35,000 per annum
* 37.5 hours per week - Working Monday - Friday 9:00 - 17:00. (You will be required to work 1 Sunday a month)
* 33 days holiday (includes 8 bank holidays)
* Private Medical cover
* Discretionary performance bonus
* On-site Gym
Responsibilities:
* Be the first point of contact to customers on the tele and via the 3 shared email inboxes
* Manage a small team of Customer Service Executives (3 CSE)
* Deal with staff absences, appraisals & assist in any staff training and onboarding within the customer services department
* Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc.
* Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc.
* Maintaining continuous contact with customers who have long lead times on deliveries
* Be committed to continuous improvement to processes within the Customer Services department
* Build and maintain relationships with key stakeholders; warehouse, finance, marketing
Qualifications / Experience:
* Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
* Strong IT skills (Google Drive) and systems (Cisco).
* Experience of working in line with KPIs.
* Working knowledge of CRM tools
* Ability to deal with a variety of daily issues, multi-task and prioritise work.
* Methodical with high attention to detail and accuracy.
Next Steps:
Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face-to-face interview arranged with the client.
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