£13.64 Per Hour40 hours per weekMonday to Friday - 08:30 - 17:00, Break - 30mins26 days – holidayRequires Some weekend work throughout the year especially during summer school on arrival & departure weekLocation offers excellent transport links, including good bus services and proximity to Greenwich Station, which is just a 2-minute walk awayCheck your local transport links here: SE10 9FYPlan Your Journey | TravelineAs anResident Assistant at Sodexo in GreenwichCampus - London, you will provide a warm welcome and make that all-important first impression to our students and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you'll do:Handling enquiries via telephone, email, social media, and computer aided facilities management platforms and face to face.Issue and control of resident, contractor and staff keysTo complete administration tasks on the University's Accommodation system, which includes tasks such as checking students in and out, running reports and applying charges to student accountsInput maintenance requests into an electronic QFM system following relevant guidelines, training and policies. To monitor jobs and follow up on those that haven't been completed.Support in the delivery of customer viewings as required as well as during open days to support the client and maximise occupancy across the accommodation estateEnsure accurate information is always available to other staff throughout the accommodation estate.Provide pre arrival communication and information to ensure that the students have all they need to transition from home to University life.To enhance the student experience by creating a fun environment in which to live and learn, this includes arranging and hosting regular events throughout the year and working with the halls life team to support on any initiatives, events and campaigns.To share engaging content via various platforms such as social media, newsletters, e mailsTo complete flat and room inspections, end of tenancy departure checks, pre arrival room and flat checks using an online Inventory system.Work with the cleaning team to provide accurate informationTo complete student welfare checks as requestedTo respond to and take ownership in the first stages of any breach of tenancy agreementsTo provide emergency response for buildings during office hours, and whilst extremely rare, this may require out of hours support in extreme emergenciesTo take pride and ownership in the presentation of their sites and support the Manager in resolutions of audit actions.Adhere to all relevant Health and Safety Policies, challenge any unsafe behaviour and report any dangers, near misses or hazards you encounter.What you bring: Ability to prioritise own workload with minimal supervision and use of own initiativeAbility to work quickly and calmly, especially under pressure and in emergency situationsExperience of Data Protection, and handling sensitive issues in an appropriate mannerBe a team worker with a flexible approach, to include the ability to request and offer support to other team members as required, including liaison with line managerPossess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearlyHave an excellent understanding of customer care,Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures and religionsExperience of using databases, spread sheets, social media and other computer-based applications including Microsoft OfficeFlexible attitude to working, including willingness to work overtime, such as open days, arrival weekend, unsocial hours and other weekends as required all year round. What we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied Ready to be part of something greater? Apply today Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications