Summary
Are you ready to kickstart your career in IT, gaining valuable skills that can take you anywhere? Our IT Technician Apprenticeship offers you the chance to learn while you earn, developing sought-after expertise that’s transferable across any industry.
Wage
£21,350 a year
Training course
IT solutions technician (level 3)
Hours
Monday to Friday, hours to be confirmed.
37 hours a week
Start date
Thursday 1 May 2025
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* This is a fixed-term apprenticeship, typically lasting 18-24 months, but it may be shorter or longer depending on your skills and experience and the pace you complete the programm
* You’ll be part of a friendly team of five, led by an experienced team leader, providing IT support across Clacton Coastal Academy, Tendring Technology College, and Hamford Primary Academy
* Your role will include diagnosing and resolving issues with Windows, Apple, and Chrome devices, supporting AV systems, software roll-outs, asset management, and maintaining strong customer service
* Working alongside third-party partners and your team, you’ll learn how to solve problems and deliver IT support that makes a difference to the people who rely on it
Where you’ll work
Pathfields Road
Clacton-On-Sea
CO15 3JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LIFT SCHOOLS
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
* Earn while you learn: Gain hands-on experience and achieve an IT Solutions Technician apprenticeship standard (Level 3) – a qualification respected across all sectors
* Receive high-quality training: With regular support from a dedicated trainer, virtual sessions every two weeks, and formal reviews every 12 weeks, you’ll be set up for success
* Be part of something bigger: Help us support our schools by providing reliable, innovative IT support that allows our staff and students to thrive
* You may also be required to complete maths and English Functional Skills (this will be determined by your existing qualifications). Your Trainer will meet with you virtually every two weeks, with onsite observations and formal reviews taking place every 12-weeks
* You will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade A-C or 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working