* Be the first responder (mainly remote) for troubleshooting and technical requests from customers or the sales team by using a ticketing system;
* Contribute to the selection of equipment to meet the needs of the installation;
* Participate in the creation of service bulletins in collaboration with the Technical Writer;
* Perform prototype testing with the workshop team;
* Conduct monthly analysis of the division’s key performance indicators with the Customer Support Manager and R&D Director, and set targets for improving the customer experience;
* Inform the Customer Support Manager of the dealer needs (training, videos, certifications, etc.);
* Participate in the product improvements process (designs, drawings, manual updates, service bulletins);
* Report to the engineering department any recurring problems on equipment that require product redesign;
* Report major problems and ensure their resolution;
* Where necessary, create change requests based on tickets received;
* Participate in processing change requests.
Your profile
* Have good organizational skills and good adaptability
* Be a quick thinker and possess strong problem-solving skills
* Be customer-service oriented
* Ability to manage priorities
* Have a collaborative and team spirit
* Bilingual, both written and spoken (must)
* Be available to travel occasionally
Qualifications
* Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training
* Experience in electrical troubleshooting, automation, and control
Work atmosphere
* Diversity and inclusion.
* Stimulating family atmosphere.
* Fun, dynamic, and supportive.
* Unlimited employees' recognition
Valmetal has a policy of non-discrimination in hiring.
Are you an energetic person who is passionate about human relations and driven by challenge? Seize this opportunity for an exciting job within a great team! You will be required to travel between our two sites in St-Germain-de-Grantham and St-François-Xavier-de-Brompton.
#J-18808-Ljbffr