Job Description
Job Title - Service Delivery Manager – Smart Metering
Basic Salary - £41,000 - £46,800 per annum + company car
Locations of Patch London to Leicester - The role is Field and Home based
Role and Responsibilities:
Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job holder should possess strong leadership skills, a solid understanding of smart metering services, and a commitment to safety, quality and excellence.
Key Responsibilities:
* Operational Oversight:
o Recruit, onboard and induct resources to serve the needs on the business.
o Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification.
o Develop and implement processes, managing procedures to improve efficiency and quality of service.
* Team Leadership:
o Lead, mentor, and motivate a team of 15 – 20 x engineers.
o Conduct regular TBT’s (Tool Box Talks)
o Conduct regular performance reviews and promote continuous improvement.
* Customer Relationship Management:
o Build and maintain strong relationships with client, ensuring their needs are met and expectations exceeded.
o Address customer inquiries and complaints promptly and effectively.
* Safety & Quality Assurance:
o Undertake Health & Safety Checks across team in line with company requirements.
o Conduct monthly WIP and PC audits to ensure compliance with company, industry standards, safety regulations and quality of service.
o Provide management intervention where standards are not being met and deliver improvements
* Financial Management:
o Manage and approve engineers weekly time sheets ensuring appropriate controls are in place.
o Monitor costs and resources, ensuring efficient use of company assets.
* Reporting and Analysis:
o Prepare and present regular reports on service delivery performance, customer satisfaction, and operational efficiency to senior management.
o Analyse data to identify trends and areas for improvement.
* Business Development:
o Collaborate with the commercial team to promote smart metering services and develop new business opportunities.
o Stay updated on industry trends and competitor activities.
Qualifications
* · MOCOPA Authorisation
* · GAS Safe Accreditation to CMA1 and MET1 as a minimum.
* · Coaching and training skills
* · Current driving licence
* · Ability to lead, manage and motivate field staff and meet targe
* · Previous Dual Fuel experience
What you will have to work:
* · Hours per week: 40
* · Normal working hours: - Monday to Friday 8am – 5pm