About Our Client
A large parking cooperation based in Crawley.
Job Description
1. Lead and energise the site teams to deliver operational excellence across all areas of the operation, maintaining security, customer satisfaction, team management, fleet compliance and maintenance, and site standards.
2. Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule, maintenance, and customer journey.
3. Maximise productivity and cost through process review and regular assessment of customer arrival and departure patterns.
4. Handle customer escalations both in-person and over the phone, confidently reviewing CCTV and interacting with customers.
5. Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
6. Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures, supporting colleague growth and development to ensure a solid succession plan.
7. Create and manage staff schedules, covering holiday requests and managing requests across the team in a fair and practical manner.
8. Develop and uphold operational policies and procedures, ensuring staff adherence and training.
9. Oversee performance management, appraisals, and disciplinary procedures, including having difficult conversations to support effective resolutions.
10. Guide returning staff through the completion of Return to Work processes, actively supporting their well-being and providing essential resources and referrals to relevant support services.
11. Ensure compliance with health and safety regulations, making recommendations for continual improvement.
12. Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained, while being visible across the whole site to support every function daily.
13. Ability to juggle multiple priorities while maintaining an excellent standard and working at pace.
14. Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
15. Flexibility across all areas of the airport parking operations is required.
The Successful Applicant
1. Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
2. Anticipates challenges, proactively addressing them while finding efficient solutions to improve outcomes.
3. Inspires, motivates, and coaches teams to achieve top performance and focus on continuous improvement.
4. Collaborates effectively, building strong relationships, resolving conflicts, and contributing innovative ideas.
5. Plans ahead to address team challenges and implement effective solutions.
6. Delivers exceptional service, exceeding customer expectations and enhancing loyalty.
7. Serves as a role model in customer interactions, driving service excellence.
8. Continuously seeks opportunities to improve processes, quality, and performance standards.
What's on Offer
1. Attractive pay which is reviewed annually.
2. Annual bonus scheme.
3. Parking pass.
4. Attractive pension scheme.
5. Generous life assurance scheme.
6. Educational support/sponsorship & development programmes.
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