The salary band for this post is Band E, £36,906.00 to £40,772.00, starting salary will be on the base of the salary scale, £36,906.00.
We are looking for a Customer Leader, 35 hours per week.
Your passion has never had a greater purpose
Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take – to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.
That’s why, when you join us as a Customer Leader, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful – for our environment, and for your career.
Work that goes beyond your desk
We work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment. This is a key role in our Engagement & Insight function which is part of our Governance, Performance and Engagement Portfolio. Your role will include:
* Working closely with the Customer Experience Manager to lead a small team focused on ensuring all those in contact with SEPA are supported with effective, efficient and successful customer experience.
* Overseeing quality assurance to ensure high standards and compliance.
* Day-to-day management of the team’s performance, coaching, training and development and improving processes and procedures.
You will bring the following skills & knowledge:
* A customer-first mindset, showing empathy and professionalism in every interaction.
* Excellent communication abilities to convey information clearly and effectively to team members and stakeholders.
* Strong organizational skills to manage workloads and meet deadlines effectively in a fast-paced environment.
* A proactive attitude, taking initiative to solve problems and improve processes.
* Adaptability to handle changing priorities and maintain focus under pressure.
Support that goes beyond the workplace
We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as:
* Hybrid and Flexible working opportunities
* Up to 34 days annual leave and 7 additional public holidays each year (pro rata)
* Paid time off to support your Wellbeing and enable you to Volunteer in your community
* Local Government Pension Scheme (LGPS)
* Progressive Family Friendly policies
* Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best
Plus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.
Passionately you. Purposefully supportive
SEPA is committed to promoting equality, diversity, and good relations in everything it does – as a community leader, as a provider and commissioner of services, and as an employer.
Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise – and your wellbeing. So you can be your best and make the biggest impact.
We recruit solely based on merit. Our shortlisting process is conducted on an anonymous basis and, therefore, we cannot accept CV’s and covering letters. Please ensure that you include all relevant information in your application form.
We proudly use the “Happy to Talk Flexible Working” as well as the “Disability Confident Employer” Logos on all our job vacancies.
Applicants with a visual impairment can request job descriptions and application forms in Braille, large print or on tape.
For the security and wellbeing of our colleagues we invite successful candidates to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks including a Basic Disclosure Scotland check.
If you have questions or need any assistance with the recruitment process, please contact SEPA’s Recruitment Team at recruitment@sepa.org.uk
Apply now to join a Passionately Purposeful workplace.
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