Facilitating office organisation and communication by performing administrative duties and acting as a receptionist. You will be working as part of an efficient team taking in bound queries from Clients, internal engineers and booking appointments. You will need to have an excellent telephone manner, experience of both outbound and inbound calling and be very customer focused. You will need to be flexible and will be expected to follow instruction by lead staff. Job Duties will include: -
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Providing office support including customer and employee support
Keeping well-organised files and records of business activity
Researching company data and archived reports
Keeping computer databases up to date
Interacting with clients either on the phone or in person
Answering phones and connecting calls to the proper department
Taking phone messages and passing them on
Following up on business communications, billing, and ordering
Communicating with materials suppliers and vendors
Invoicing
Using spreadsheets to track expenses and company spending
Collecting and inputting company data
Making travel arrangements for employees
Learning about the company's mission and services
Building relationships with clients Assisting with minor technical support Acting as a personal assistant to the executive team Scheduling appointments and events Ordering office stationery and other supplies Preparing meeting rooms Participating in office meetings and taking meeting minutes Giving feedback on office efficiency and suggesting possible improvements Being ready for any other administrative tasks that are required KEY PERSONAL SKILLS Customer focused Process driven Good verbal & written communication skills Good analytical skills Organised and accurate Able to work under pressure Able to work unsupervised when needed Flexible and enjoy working in a team environme
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