Job summary We have a new opportunity for an efficient and enthusiastic person to join the Burnsand Plastics Occupational Therapy team as a Clinical Support Worker. The rolewill both clinical and administrative in nature, but you will be working within a clinicalsetting where you will be required to interact with patients on a daily basis. You will bea key player in the day to day running of our service and the support you offer to ourclinicians and patients. The Burns and Plastics Service is a regional leader for adult and children's burnsservices in the East Midlands. We are a small, friendly team who work across bothpaediatrics and adult services, and are privileged to work with patients throughout theirtreatment journey from inpatient to outpatient, with a focus on scar management andrehabilitation. This role will be based within the Splint Room at City Hospital Campus as this is ouroffice space and team space, and we would need the successful candidate to worktheir hours ideally over 4 days of the week. Main duties of the job In this role you will need to demonstrate initiative, flexibility and skills related to a wide variety of clinical administrative and clerical tasks. Your main areas of work will be managing and coordinating diaries, booking appointments, producing GP prescription letters, answering the phone and fielding clinical enquiries appropriately, and supporting the team and the service. You will be responsible for screening photo submissions of scarring via our photographic communication system, ISLA care. You may also be required to act as a second person within some patient treatment sessions. Your daily tasks will be very varied as we cover a wide range of out-patient clinics across both campuses, in addition to providing ward cover for all burns and plastics patients at NUH residing for in-patient care. Responsibilities will include competent use of a number of hospital systems so you can lead on daily clinic preparation, manage bookings, and maintain clinical equipment and stock management. Due to the nature of the services and potential vulnerabilities of the patient group, excellent communication skills are essential as you will liaise with the wider multidisciplinary team and a potentially vulnerable group of patients to help coordinate care. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 12 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number 164-7055599 Job locations City Campus Hucknall Road Nottingham NG5 1PB Job description Job responsibilities Please familiarise yourself with full Job Description and Person Specification documents attached to this advert. Job description Job responsibilities Please familiarise yourself with full Job Description and Person Specification documents attached to this advert. Person Specification Training & Qualifications Essential To possess GCSE Grace C/Level 4 English and Maths or equivalent experience Working towards NVQ Level 2/3 in a health related subject or equivalent experience and willingness to complete if required Experience Essential Previous experience working in a UK hospital or other health care setting Use of IT systems Evidence of team working Experience of dealing with confidential information with sensitivity and discretion Desirable Use of NHS computer systems e.g. Medway PAS, Winscribe and WEBHISS/Medical Office Communication & Relationship Skills Essential Ability to communicate complex information in a clear manner Recognise own role as part of an effective team Must be understanding and helpful Able to present a friendly, helpful and professional image Analytical & Judgement Skills Essential Exercise use of initiative, judgement and decision making skills Understanding of the importance of confidential or sensitive information `Works in line with standard procedures Works in line with organisational goals and objectives Planning & Organisational Essential Able to work independently, using own initiative Able to recognise when to escalate issues appropriately and who to escalate to Manages time effectively Remains calm and co-operative under pressure or in difficult and uncertain situations Able to multitask Works within prescribed deadlines Physical Skills Essential Frequent use of VDU equipment Frequent sitting at a keyboard Physical ability to undertake manual and therapeutic handling of patients and/or equipment on a daily basis in a variety of environments Other Essential Flexibility to work across the 2 campuses Person Specification Training & Qualifications Essential To possess GCSE Grace C/Level 4 English and Maths or equivalent experience Working towards NVQ Level 2/3 in a health related subject or equivalent experience and willingness to complete if required Experience Essential Previous experience working in a UK hospital or other health care setting Use of IT systems Evidence of team working Experience of dealing with confidential information with sensitivity and discretion Desirable Use of NHS computer systems e.g. Medway PAS, Winscribe and WEBHISS/Medical Office Communication & Relationship Skills Essential Ability to communicate complex information in a clear manner Recognise own role as part of an effective team Must be understanding and helpful Able to present a friendly, helpful and professional image Analytical & Judgement Skills Essential Exercise use of initiative, judgement and decision making skills Understanding of the importance of confidential or sensitive information `Works in line with standard procedures Works in line with organisational goals and objectives Planning & Organisational Essential Able to work independently, using own initiative Able to recognise when to escalate issues appropriately and who to escalate to Manages time effectively Remains calm and co-operative under pressure or in difficult and uncertain situations Able to multitask Works within prescribed deadlines Physical Skills Essential Frequent use of VDU equipment Frequent sitting at a keyboard Physical ability to undertake manual and therapeutic handling of patients and/or equipment on a daily basis in a variety of environments Other Essential Flexibility to work across the 2 campuses Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address City Campus Hucknall Road Nottingham NG5 1PB Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)