ABOUT US
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar, Parker’s Tavern, Library Lounge and beautiful wood-panelled Ballroom.
Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated and modernised in line with the age, however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge’s ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury.
THE ROLE
Reporting to the Director of Human Resources, the HR & Payroll Officer will play a key role in supporting the delivery of the hotel's people strategy, ensuring compliance with UK employment law, and driving a positive work environment. You will act as a trusted advisor to Team Members and Management on all HR-related matters and be responsible for various HR tasks, including recruitment, payroll, employee relations, Team Member engagement and training.
TASKS
1. Support the end-to-end recruitment process, including drafting job advertisements, screening resumes, scheduling interviews and interviewing.
2. Prepare and send offer letters, employment contracts, and onboarding materials.
3. Ensure all pre-employment checks, including right-to-work and reference checks, are completed.
4. Facilitate smooth onboarding experiences for new Team Members by coordinating & delivering orientation programs and ensuring all necessary documentation is completed.
5. Assist the Human Resources Director in the development, implementation, and review of HR policies and procedures.
6. Support the Human Resources Director in the execution of engagement initiatives that drive employee engagement, satisfaction, and retention.
7. Act as a trusted advisor for Team Members and Managers, providing support on workplace concerns and fostering a culture of open communication.
8. Organise activities and events throughout the year to show appreciation to the Team Members.
9. Manage and drive engagement on the communication platform Flow Engage.
10. Lead on all Team Member Investigations, sickness, grievances and disciplinary matters, ensuring fair and consistent outcomes.
11. Escalate any complex ER cases to the Director of Human Resources.
12. Assist in identifying training needs and coordinating development programs.
13. Monitor and evaluate the effectiveness of training programs, ensuring alignment with Company goals.
14. Deliver training workshops to Team Members and Line Managers to build capability.
15. Manage the mandatory training completion on Flow to ensure the target is achieved.
16. Support the Human Resources Director in the implementation of the performance appraisal process and provide guidance to managers and Team Members on performance improvement and development plans.
17. Run the monthly payroll in conjunction with the outsourced payroll provider.
18. Process employee salaries, deductions, bonuses, Tronc & Incentives.
19. Liaise with the Outsource Payroll provider to provide accurate employee information, including salary changes, benefits, and statutory deductions.
20. Ensure employee salaries, wages, overtime, and deductions are all correct during processing.
21. Maintain accurate records of employee earnings, incentives and deductions.
22. Update payroll data regularly (e.g., new hires, terminations, salary adjustments).
23. Address payroll-related queries from Team Members.
24. Resolve discrepancies and errors in a timely manner.
WHAT WE ARE LOOKING FOR IN YOU
1. At least 2 years’ experience in HR at Officer level or similar.
2. At least 1 year’s experience with operating payroll.
3. The ability to work autonomously when completing tasks.
4. Full knowledge of HR practices, employment law, and regulations.
5. Experience in chairing meetings and advising on investigations, disciplinaries, grievances, sickness and performance management.
6. Strong interpersonal and communication skills, with the ability to build credibility and connections at all levels.
7. Strong resilience.
8. Ability to handle confidential information with integrity and professionalism.
9. Proficiency in HR software and Microsoft Office (Word, Excel, Outlook).
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:
1. Support with your CIPD qualification.
2. Recommend a friend bonus scheme.
3. Competitive salary.
4. Free meals on duty.
5. Team Member Incentives.
6. Team Member Parties.
7. Room and F&B discounts across the Marriott portfolio.
RIGHT TO WORK
In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
HOURS
20 or 32 hours a week.
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