Operations Manager - Performance & Contract (Homelessness)
£36,000 a year
Stoke, Stoke-on-Trent
Hours per week: 37.5
Contract type: Permanent
As Operations Manager for Performance and Contracts, you’ll ensure that excellent support services are delivered to customers with complex needs. You’ll work with other managers to ensure that customers receive the right support at the right time across a range of commissioned services. You’ll be proactive and take accountability for your commissioned contracts, ensuring that contractual performance is met and monitored.
Job requirements
* Take operational lead in meeting contractual performance, monitoring and reporting on KPIs, and working with partners to meet targets.
* Develop a strong relationship with commissioners across all contracts.
* Listen to the customer voice, ensuring that customers have several ways to influence their service, maximizing the use of lived experience to improve services and approach.
* Have oversight of customer journeys (including KPIs) to ensure customers are progressing through a tenancy ready programme.
* Control budget spends across the service area, ensuring value for money at all times.
* Support with tenders, bids, renewals, fundraising, and growth opportunities.
What they’re looking for
* A degree-level qualification, or qualified by experience to an equivalent level.
* Strong business acumen and commercial awareness.
* Excellent communication, influencing, and negotiating skills.
* Significant experience of people management and HR processes.
* Experience of supporting financial processes including expenses and invoice processing.
* Significant experience of working on project delivery.
* An inspirational leader who can coach, develop, and empower others.
* DBS check.
Help them give those without a plan, voice, or home the opportunity to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
They’ll be interviewing as they go, so might close the application process early if they find the right person.
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