Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: Up to £30,000 per annum
Hours: Monday-Friday 8.45am-5.15pm
Benefits: 22 days holidays (raising by 1 day each year, up to 25 days max) plus 8 bank holidays, pension contributions: 4% employer, 5% employee, provision of company uniform, on site parking, staff canteen with free teas and coffees, Christmas and New Year shutdown (small part of annual leave is covered for this period), after 6 months of employment, they offer the option to work from home up to 6 days per month
About the Role: We are seeking a dedicated and detail-oriented Customer Service Advisor to join our client's dynamic Commercial team. As a Customer Service Advisor, you will be responsible for coordinating the complete order process from initial contact with the customer through to order processing and follow-up. You will ensure that each step is completed efficiently, engaging with various business departments to guarantee timely and accurate order dispatch.
Key Responsibilities:
Order Processing: Accurately process all customer orders, ensuring all requirements and details are met.
Customer Communication: Maintain professional and effective communication with customers via telephone, email, letter, and face-to-face interactions from order placement to delivery.
Data Management: Keep precise records of customer interactions and maintain customer price lists and documentation.
Sales Support: Assist the...