Undertake a range of delegated duties to deliver agreed plans of care under the supervision of trained staff Provide excellent customer care skills to ensure patients come first To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care Provides support and assistance to professionals in the implementation of plans of care for individual patients Report any abnormalities and concerns to a registered nurse Recognise when patients are in pain and discomfort and report to the nurse in charge Provide reassurance and support to patients, carers and family Ensure own actions help to maintain quality To respond to patient requests for non-clinical information to improve communication Establish and maintain communication with people on routine and operational matters To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust Understand and adhere to all Trust policies, guidelines and procedures. In particular, Health and Safety, Fire Safety, Waste Management and Resuscitation policies to maintain a safe working environment for patients and staff