Job Description
Operations Director
We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.
You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.
The role:
1. Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
2. London based role, visiting sites across West End and the City each day.
3. Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
4. Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
5. Own the regular forecasting processes with your teams and take accountability for the accuracy of the inform...