Job Type: Full-Time
Job Description:
Managing a service team of technicians, advisors, and support staff, ensuring productivity and efficiency targets are achieved. Making sure all servicing work in your branch is carried out correctly, competently, and on time. Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer. Ensuring compliance with company, DVSA, manufacturer, and health and safety policies. Reviewing and analyzing department KPI and financial reports, and motivating staff to exceed objectives.
Experience And Qualifications:
Previous experience in a similar role. Strong communication and influencing skills. A passion for delivering great customer service. High levels of literacy and numeracy. Leadership skills and the ability to motivate your team to achieve success. Good organizational and IT skills. High levels of accuracy and attention to detail. The ability to stay calm under pressure. An understanding of how to identify and maximize sales opportunities, remaining honest, ethical, and compliant at all times. A full clean driving license held for a minimum of one year.
Application Process:
Apply via the link below.
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