Overview
Analyze, design, and optimize enterprise-wide systems and processes to improve efficiency, scalability, and integration. Engage in cross-functional collaboration to align system solutions with business objectives, ensuring sustainable and data-driven improvements. Support the mission, vision, and values of Heritage Christian Services, Inc. by driving strategic system enhancements that enable operational excellence.
Pay rate for this position: $74259 / yr - $79093 / yr
Responsibilities
* Design and optimize enterprise-wide systems and processes to improve operational efficiency and scalability.
* Develop system roadmaps and frameworks to align with business goals and ensure sustainability.
* Analyze and refine complex workflows, integrating Lean Six Sigma methodologies to enhance performance.
* Lead process reengineering efforts to eliminate inefficiencies and enhance system functionality.
* Ensure seamless integration of business systems (i.e. EHR, ERP, and existing operational platforms) to support strategic objectives.
* Develop key performance indicators (KPIs) to measure system effectiveness and process improvements.
* Partner with Business Process Analysts (BPAs) to translate operational requirements into scalable system solutions.
* Partner with Data Analyst to determine key performance metrics, data trends, and analytical insights that drive process improvements and system optimizations.
* Facilitate cross-functional collaboration between operations, finance, IT, and leadership to align system strategies.
* Standardize documentation and governance models to support system-wide consistency and continuous improvement.
* Engage in change management efforts to ensure smooth implementation of system enhancements and upgrades.
* Review, update, and develop documentation including but not limited to: requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use.
Qualifications
Interpersonal Skills
* Build strong relationships across teams and stakeholders.
* Exhibit empathy and active listening to foster collaboration and drive alignment.
Collaboration
* Work seamlessly with cross-functional teams to design, analyze, and optimize business systems.
* Facilitate workshops and discussions to gather diverse input and achieve consensus on system improvements.
Communication Skills
* Clearly communicate complex system and process concepts in both written and verbal formats.
* Translate technical ideas into actionable insights for non-technical stakeholders.
Analytical Thinking
* Analyze intricate processes, identify inefficiencies, and implement data-driven solutions.
* Apply process improvement methodologies such as Lean and Six Sigma to optimize workflows.
* Conduct requirements analysis and solution design to align systems with business objectives.
Problem-Solving
* Identify root causes of operational challenges and develop innovative solutions.
* Improve efficiency and streamline workflows using business process analysis and redesign.
Adaptability
* Adjust strategies and system designs to accommodate changing business needs.
* Make informed decisions in dynamic and evolving environments.
Process Mapping Tools
* Proficiency in Visio or similar software to create detailed process maps and workflow diagrams.
Data Analysis & KPI Development
* Familiarity with Excel (advanced functions) and Power BI for data visualization.
* Ability to design and monitor key performance indicators (KPIs) using advanced analytical methods.
Technical Documentation
* Expertise in creating clear and comprehensive documentation for technical workflows, including standard work.
Education
* Master of Science required in Mechanical, Industrial, or Systems Engineering, or Business.
* Lean Six Sigma Black Belt certification from ASQ, IASSC, or an accredited university.
Experience (5-7 years minimum in one or more of the following):
* Lean Six Sigma Methodologies, including DMAIC, value stream mapping, and root cause analysis.
* Workflow Design and Optimization for business process efficiency.
* Implementation of business process mapping tools and process improvement strategies.
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity, and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.
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