At Cohesity, we’re on a mission to secure the world’s data. We move fast, collaborate across teams and cultures, and embrace the freedom to solve challenges in innovative ways—creating endless possibilities.
To achieve our bold ambitions, we need self-driven, motivated team players ready to make an impact. We offer flexible work schedules, comprehensive benefits, and a culture where you can thrive. Explore our open roles and secure the next step in your career at Cohesity!
Senior Customer Success Engineer (NetBackup)
NetBackup Upgrade Assistance
* Provide Transfer of Information sessions
* Assist customers with the review of their Disaster Recovery plans
* Ransomware Health Check service
HOW YOU'LL SPEND YOUR TIME HERE:
* Functions as a technical leader of the Global Customer Success Services organization, addressing technical product questions, resolving technical problems, or advising customers on ways to reduce system outage.
* Possesses expert knowledge and experience of all Veritas/Cohesity products in their competencies and in-depth knowledge of other products and/or platforms.
* Completes certifications (as required) on Veritas/Cohesity products within their specialty along with certifications on operating systems, hardware and or network systems.
* Interacts with customers’ technical leadership and/or management rank, advising them in crisis situations and providing best practice recommendations.
* Provides remote and onsite technical support and communications for high severity issues and technical assistance for product upgrades.
* Drives and assists in customer technical escalations, working on resolutions and leading postmortem discussions.
* Responds rapidly to unplanned events, including after hours for Severity 1 issues.
* Coordinates and expedites support cases with Backline, Engineering, Product Management, and others within Veritas/Cohesity on behalf of the customer.
* Proactively communicates relevant technical information and alerts on known issues, hot fixes, new releases, etc.
* Drives and delivers Customer Success Service Catalog as they are defined, developed, and standardized, including customizing services as per unique customer requirements.
* Creates and presents technical knowledge transfers for all Veritas/Cohesity products in their competencies.
* Be available to travel to a customer site within a reasonable notification and short response time.
* Works alongside Customer Success Manager and internal stakeholders (like Account Executive, Sales Engineer, Consulting, Product Management etc.) to ensure customer satisfaction with Veritas/Cohesity solutions.
* Partners with customers to maximize their investments with Veritas/Cohesity products and increase customer product consumption and satisfaction.
* Communicates professionally and effectively at all organizational levels externally with the customer and internally within Veritas/Cohesity.
WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
* Bachelor’s degree (B.A./B.S.) from four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience is required.
* Minimum of 6-8 years overall customer facing experience.
* Minimum of 3-5 years administering or supporting NetBackup software products in an enterprise environment.
* Knowledge of Cohesity products will be an advantage.
* Minimum of 3-5 years administration and technical experience with servers, networking hardware and software, O.S. software (Unix, Linux, Windows), and other information technologies such as SQL, VMWare, etc. is required.
* Certifications such as Veritas Certified Professional (VCP), MCSE, VCAP, RHCE, etc. will be an advantage.
* Willingness to work out of normal business hours without prior notice (upon customer demand) is required.
* Flexibility to travel and spend time away from home at short notice to various customer sites internationally.
* A strongly self-motivated person with the ability to work remotely with minimal supervision is a must.
* Due to frequent customer meetings, technical TOI’s, technical and political escalations, etc., exceptional verbal and written communications skills and being well organized is required.
* Exceptional presentation and proactive customer service mentality is a must.
* Strong analytical and problem-solving skills with the ability to think laterally to provide a solution.
* Keen to learn and keep pace within a rapidly changing environment with the desire to continue learning the latest technologies.
Join our team!
At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.
We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.
* Healthcare coverage for you and your family
* Paid parental leave
* Flexible paid time off
* Additional refresh days throughout year
* A robust wellness program
* Continuous learning opportunities
* And a competitive salary and additional benefits package
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