Assistant Property Manager Specialist Housing- Student & Keyworker team Salary: £29,257 per annum Type: Permanent, Full time (35 hours per week) Monday to Friday Location: Oxford office based daily About us We’re a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership. Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers. We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis. About the role To work as part of the Property Management team, assist the Property Managers to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements. To assist Area Managers in the delivery of high-quality housing management service to deliver excellent property management support to A2Dominion customers. To deliver high quality customer service to support A2Dominion residents, acting as a single point of contact for residents where required. Key responsibilities To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments. To be responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support. Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries. To assist the Property Managers with low level arrears, maximising the Groups income. Report repairs where required and escalate issues/actions required where necessary. Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records. To assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues. Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts. Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices. To assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required. Maintain all relevant documentation to the required standards at both the organisation and premises level. To build relationships and work with both internal and external stakeholders of A2Dominion to support the customers. To attend and represent A2Dominion with support, at internal and external meetings and forums when required. Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved. More about you For this role, we’re looking for someone with the following: Educated to GCSE level or equivalent in Math’s and English (Grades A- C) Full UK Driving License and access to a vehicle Previous experience of delivering front line customer service in a front facing role Proven experience of problem solving for customers and understanding their needs, including vulnerable people Good level of IT Knowledge including Outlook, Word and Excel Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Investment in your learning and development. In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives. If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcinga2dominion.co.uk A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people provide a fully inclusive and accessible recruitment process offer an interview to disabled applicants who meet the minimum criteria for the job be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job make reasonable adjustments as required At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcinga2dominion.co.uk A2Dominion is proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.