Microsoft Enterprise Operations Coordinator
Leatherhead, UK Req #206
07 October 2024
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
* Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
* 25 days holiday per annum plus bank holidays and Christmas period
* Excellent learning and development opportunities
* Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
* Company wellbeing and social events
* Sports and social clubs
* Incentive trips
* Employee Assistance Programme
* Discounted private healthcare
* EV scheme and Ride to Work scheme
* Winners of an array of industry awards
* Great Place to Work Certified
* Sunday Times Top 100 Best Places to Work
* Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Position Title:
Microsoft Enterprise Operations Coordinator
Reports to (POSITION):
Reports to (POSITION):
Microsoft Operations Manager
Team:
Team:
Microsoft Operations
Department:
Department:
Microsoft Operations
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
Receiving training within Microsoft Operations, this role will be there to ensure a consistent, basic level of support and service across the Microsoft Indirect Operations Team and provide additional resilience across specific areas.
RESPONSIBILITIES:
* To work collaboratively within various shared in-boxes dealing with a variety of query types
* To have a basic understanding of all Microsoft agreements from an operational perspective
* Understand and help manage the efficient processing of Microsoft orders
* Understand and assist with the efficient processing of Microsoft Contract Agreements
* Run reports and execute specific processes
* Completion of specified daily tasks and reports and checks
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
* All departments within the company
External
* Microsoft, Customers
QUALIFICATIONS, EXPERIENCE, & SKILLS:
( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
* Educated to GCSE Level with minimum of A-C Grade in Maths and English
ESSENTIAL OR DESIRABLE
Other Requirements
Methodical & Organised, Loyal, Team player, Self Motivated & ability to multi-task
ESSENTIAL OR DESIRABLE
(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)
* A background in Microsoft Licensing preferred but not essential – will consider strong licensing knowledge from other vendors
* Excellent attention to detail and accuracy
* Confident in Microsoft Excel (particularly pivot tables, v look ups and calculations)
* Excellent verbal and written communication skills
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