Salary Range: £23,795.20 - £25,642.50 per annum
Location: Darlington, Borough of Darlington
Employer
The Bike Drop CIC
Job reference: 35529Emp
Location: Cirencester, Gloucestershire, United Kingdom
Salary range: £27,000
Job added: 4 November 24
Final date for applications: 22 November 24
Job Description
The Bike Drop Cirencester – Bike Shop Merchandise Manager
About The Bike Drop CIC:
We are a Community Interest Company opening our second venue in the heart of Cirencester. The Bike Drop CIC specializes in offering high-quality servicing and repairs on any bike or e-bike, providing lovingly refurbished used bikes, new bikes, and accessories alongside running our Bike Drop Academy cycle mechanic training centre.
* Our workshop caters to any bike, and we pride ourselves on our expert knowledge and exceptional service.
* We refurbish bikes donated to us to bring unused bikes back to life and create a reliable source of lower-cost bikes.
* We also have a full shop selling new bikes, e-bikes, and accessories, ensuring every customer gets exceptional service.
* Our purpose-built Bike Drop Academy workshop runs 18-month cycle mechanic training programs, providing training and Cytech level 1, 2 & 3 qualifications.
About the Role:
We are about to open a second premises with a shop and workshop in the Old House Of Fraser building in Cirencester town center and are looking for a driven merchandise manager to support the workshop manager and showcase the amazing kit we have on offer to our customers. You will liaise continually with customers and suppliers, welcoming people into the shop, advising on products and bikes, and facilitating drop-off or pick-up from the workshop.
Supporting the workshop manager and reporting to the managing director, your job will include developing the performance and presentation of the shop, leading a small retail team, and monitoring the financial performance of retail sales.
Role and Responsibilities:
* Ensure the highest-level shopping experience for our customers.
* Have a keen interest in learning about new and innovative bike products.
* Be an ambassador of The Bike Drop ethos, promoting cycling benefits.
* Support leading a small team to maximize bike sales and donations.
* Maximize profitability by working with the Workshop Manager and Managing Director.
* Monitor overall performance and KPIs.
* Assist in the training and development of the team.
* Manage stock levels and communicate with the workshop.
* Ensure compliance with Health and Safety legislation.
* Build relationships with suppliers and understand current trends.
* Manage customer queries and complaints.
Skills/Experience Required:
* Previous management/supervisory & retail experience is preferable.
* An enthusiastic individual with a strong desire to provide great customer experience.
* A broad knowledge of bikes.
* Outstanding interpersonal, communication and leadership skills.
* Ability to work independently and on your own initiative.
* Good organizational and innovation skills.
* A confident and resourceful individual with good commercial awareness.
* A willingness to take on responsibility and have a positive attitude.
Salary & Hours:
* Working hours: 9:00am - 5:30pm, Tuesday – Saturday
How to Apply:
If this role sounds like what you have been looking for, we would love to hear from you! To apply, please email your CV and a cover letter answering the following questions:
1. What makes you the right person for the job?
2. Why do you work in the cycle industry?
3. Do you have examples of managing a team?
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